Restaurant/Dining Room Supervisor (Glenaire)

Restaurant/Dining Room Supervisor Leads daily dining operations while creating a warm, welcoming, hospitality‑driven environment for residents, guests, and team members. This role delivers exceptional dining experiences through relationship building, service excellence, and team leadership. The Supervisor ensures that every interaction reflects dignity, respect, and personalized care, supporting the organization’s mission to enrich lives and build meaningful connections. Responsibilities Oversee dining services operations across multiple service areas (independent living, assisted living, skilled nursing, and special events). Manage, coach, and lead a team of 40+ employees. Partner with culinary leadership to ensure high‑quality food and service delivery. Maintain compliance with sanitation, safety, and infection control standards. Coordinate staffing, scheduling, and workflow for efficient service execution. Hospitality and Customer Experience Greet residents and guests warmly, fostering a sense of belonging. Anticipate needs and exceed expectations through proactive service. Ensure all residents are treated with respect, dignity, and individualized attention. Address concerns promptly and turn service issues into positive experiences. Maintain a visible presence in the dining room to engage with residents and guests. Relational Leadership and Team Development Build strong, trusting relationships with team members, residents, and families. Lead with empathy, approachability, and emotional intelligence. Foster a culture of teamwork, accountability, and mutual respect. Coach employees through real‑time feedback, recognition, and mentoring. Support employee growth through training, development, and performance reviews. Promote a positive and engaging work environment to improve retention. Communication and Collaboration Maintain open, consistent communication with staff, residents, and leadership. Collaborate with other departments to ensure seamless resident experiences. Actively listen and respond thoughtfully to feedback and concerns. Clearly communicate expectations, standards, and goals to the team. Service Recovery and Problem Solving Resolve customer concerns in a friendly, calm, and solution‑oriented manner. Take ownership of service challenges to ensure timely resolution. Identify trends in feedback and implement improvements. Encourage team members to take initiative in enhancing service quality. Team Culture and Engagement Model a Hospitality First mindset in all interactions. Reinforce the organization’s mission, values, and service standards. Recognize and celebrate team contributions and successes. Encourage collaboration and support across all roles. Qualifications Required Previous supervisory or leadership experience. Availability to work weekends. Strong interpersonal, communication, and leadership skills. Demonstrated commitment to customer service and hospitality excellence. Preferred Experience in healthcare, senior living, or hospitality environments. Training in guest service, conflict resolution, or leadership development. Core Competencies Hospitality Mindset – creates memorable, positive experiences. Relationship Building – establishes trust and connection with others. Customer Service Excellence – consistently exceeds expectations. Empathy & Compassion – understands and responds to individual needs. Leadership & Coaching – develops and supports team success. Communication – clear, respectful, and effective. Accountability – takes ownership and drives results. Success Measures High resident satisfaction and positive dining experiences. Strong team engagement and low turnover. Effective resolution of resident concerns. Consistent delivery of high‑quality food and service. A positive, collaborative work environment. Why Us? Glenaire is a Continuing Care Retirement Community (CCRC) with a mission “to honor God by enriching the lives and touching the hearts of those we serve.” We value service, compassion, and teamwork. We are looking for individuals with a strong skill set and a heart for service. What’s for You as a Restaurant/Dining Room Supervisor? PTO eligibility Excellent medical/dental/vision insurance at low cost for you and your family Disability and life insurance Flexible Spending Account Retirement plan (401k) eligibility Access to the Wellness Center and free wellness programs Robust Employee Assistance Program Referral program Faith‑based and mission‑driven culture A true team spirit and belief in making a difference together #J-18808-Ljbffr Kintura