Organizational Development Analyst - THPG

Organizational Development Analyst – THPG Work location: Texas Health Physicians Group 9250 Amberton Parkway TX 75243 Work hours: Full-time, 40 hours weekly,Monday - Friday, 8:00am - 5:00pm ClinicHighlights: Strong teamwork and collaboration Fast-paced, high volume inbound/outbound calls Compassion and empathy to our patients and the Team Join an innovative team working towards making healthcare more accessible, integrated, and reliable What You Will Do Executes THPG's learning and development strategies by delivering system and operational training to a diverse range of learners, including Provider/Clinic Staff, Clinic Managers, THPG Leadership, CXO, ITS, Risk/Compliance, Operations, Specialties, MA Apprentices, and others. Areas of expertise include Provider/Clinic Staff Epic Training, Provider/Payor Quality Measures, Revenue Cycle workflows and initiatives, as well as transformation and integration initiatives such as Digital and Virtual Health, Access to Care and MyChart. This role involves adapting external training materials from 3rd-party vendors, learning and interpreting their workflows and procedures, training both vendor and new THR/THPG employees, and assisting Transformation teams by raising awareness of upcoming systems and applications. The analyst identifies performance gaps and provides remedial, individualized training for clinic employees, optimizing workflows, supporting system/process changes, and ensures standardized training, policy, and procedure alignment. This role provides training delivered in multiple formats, including ILT, ATE, Virtual, and Blended, with a focus on adult learning principles. The role requires ongoing assessment of training needs and the ability to adapt delivery methods to fit the learner's experience and style. Additionally, the analyst maintains up-to-date training materials and serves as the first point of contact in clinics to troubleshoot issues and provide front and back-office staff with training support. 40% . Transformation & Integration Initiative-Development and Implementation: . . . Leverages critical thinking, operational expertise, and independent judgment to analyze and develop best practices for organizational initiatives. . . . Responsibilities include completing operational readiness assessments and serving on project teams to design workflows that drive success. . . . The analyst recommends workflows and collaborates with Instructional Designers on the final content and platform design. As a communication expert, the analyst facilitates effective delivery to various organizational audiences and vendors. Using tools such as ADKAR, they ensure adoption of new products and services, close performance gaps, and support revenue cycle improvements. . . . The role also involves collecting and analyzing data related to THPG systems, ensuring initiative implements align with improvement and sustainment goals. The analyst evaluates key performance metrics, deploying remediation plans for clinics or providers when needed, and secures reporting solutions to diagnose and resolve clinic or organization-level issues. . Onboarding: . . . Partner with clinic leadership to execute onboarding events, including ground-level launches, clinic moves, merges, and practice acquisitions. . . . Collaborate on system-related preparation and planning before new employees' start dates. For acquisitions, deliver comprehensive on-site system and operational training for support staff. . . . Validate IT system needs and elevate issue for expedited resolution, including professional billing charges, order routing, and security access. . . . Cross-train in various primary and specialty disciplines to provide support during large acquisition deadlines, adapting as needed to ensure smooth transitions. . Communication: . . . Demonstrates verbal and written communication skills to build collaborative relationships with clinical, business, and project teams. . . . Ensure training is designed to meet all organizational needs by facilitating clear communication across teams. . . . Identify and diagnose issues with software applications and related technologies, collaborating to resolve problems. Provide on-demand communication support for clinics, including conducting Q&A sessions, running virtual command centers, and debriefing post-application go-lives. . . . Actively participate in special projects or other duties as assigned by training department leaders. 45% Product Support: . Consult and collaborate with 3rd party vendors concerning critical technologies that impact consumer/care-team experience; change management messaging, workflow-specific adaptations, and training approaches appropriate for THPG business and clinical staff. . Act as the subject matter expert (SME) for training and support related to 3rd party vendor applications and technologies for Digital/Virtual and Access to Care strategic initiatives to include but are not limited to: Artera (formerly WellHealth), Doximity, DAX (Dragon Ambient Experience), E-Visit, PeXA SalesForce, and others 15% What You Need Education H.S. Diploma or Equivalent Req And Bachelor's Degree Business Administration or related field Pref Experience 4 Years Relevant work experience in a health care facility setting Req and Project Management experience preferred Pref and Practice Manager or Lead experience Pref Licenses and Certifications Epic Certification Credentialed Trainer in Epic Ambulatory, Cadence or PB Resolute. 90 Days Req Skills Demonstrated business, computer, and analytical skills. Proven experience in a customer service environment. Excellent organizational skills. Well respected by peers and management and viewed as a valuable resource. Knowledge of THPG operational workflows and policies and procedures expected. Proficient in Microsoft tool kit (Excel, PowerPoint, Word, etc.) and project management (scheduling, scope, issue and risk management, etc.) Ability to review KPIs/metric across ~200 clinics, analyze data, and identify outliers Ability to plan, support, and implement multiple strategic and administrative projects across `200 clinics Critical thinking and problem-solving skills Extensive knowledge of the healthcare industry and relevant trends; familiarity with clinic operations. Demonstrated ability to teach, present information, and handle Q&A situations. Supervision Individual Contributor #J-18808-Ljbffr