Car Wash Lead

Store 2743601: 773 Ambassador Drive, Wadsworth, Ohio 44281 Shift Availability Days (Weekdays + Weekend Availability Required) Time Type Full time

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly, and attentive manner. Responsible for greeting customers, answering questions, and explaining the wash options available. Ensure that customers are satisfied and that any inquiries, incidents and issues are reported in a timely manner. Satisfactorily able to complete all Car wash Attendant job duties. Understands how to troubleshoot basic XPT and DRB issues. Follows “DRB Protocol”. Read “Supervisor Level DRB” training course. Attend Preventative Maintenance Training and complete 5 Day Preventative Maintenance Reports to work on time and follows the dress and appearance code. Minimum 6 months as CWA before advancement

DUTIES AND Job Breakdown Percentages: 60% Customer Interaction 30% Site Upkeep (Cleaning/Maintaining) 5% Opening/Closing Procedures 5% Basic Troubleshooting

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• High School diploma or GED preferred.
• Excellent communication skills including active listening.
• Excellent sales and customer service skills.
• Ability to anticipate customer needs.
• Able to work weekends.
• Able to demonstrate responsibility while Site Manager is off site.
• Enforces all safety policies.
• Understand(s) the functions of all chemical room equipment.
• Assist your Site Manager with tunnel and chemical room equipment repairs.
• Able to clean out solenoids.

PHYSICAL DEMANDS:

In performing the duties of this position, the employee is frequently required to stand and walk throughout the workday; use of hands; reach with hands and arms; climb or balance; stop, crouch and kneel. The employee must be able to work in damp and humid conditions. The employee must be able to work in outdoor variable weather conditions. The employee may have to lift and/or move objects up to 25lbs on a regular basis and occasionally up to 50lbs.

EXPERIENCE:

Customer service and some Car Wash experience preferred.

WORKING ENVIRONMENT:

The incumbent must be able to perform this job safely in accordance with standard operating procedures without endangering the health or safety of self or others. This position works in a typical outdoor car wash environment. The noise level is usually moderate but can be excessively loud with hearing protection required (along with other PPE). This person must adhere to OSHA safety guidelines and protocols which means this person will be required to wear Personal Protective Equipment such as, but not limited to hearing, eye, foot, hand protection.

SUPERVISION RECEIVED:

The Level 1 Supervisor must be able to work with minimum direction and periodic supervision.

The Company offers an excellent workplace to grow personally and professionally and includes many comprehensive benefits such as:

• Competitive Pay plus commission Opportunities.
• Paid Vacations
• Large Stable employer
• Medical, Dental, and Vision Coverage
• 401K plan with competitive company match
• Free Employee Car Wash Membership
• Tuition Reimbursement
• Work with fun motivated people
• Fast Career opportunities

All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

The ABOVE STATEMENTS REFLECT THE GENERAL QUALIFICATIONS / DUTIES AND /OR RESPONSIBILITIES NECESSARY TO IDENTIFY THE JOB AND ARE NOT NECESSARILY INTENDED TO SET FORTH ALL OF THE SPECIFIC REQUIREMENTS OF THE JOB. NOTE: This Job Description may change periodically as required by business necessity, with or without advance notice to employees.

Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Our mission at Circle K is to make people's lives a little easier every day. Our global family of 150,000 people in over 17,300 stores and 27 countries makes that possible for our millions of clients worldwide, which is why we are committed to helping them achieve their goals and grow with us. We set ourselves apart by our culture and values: in our people and their development, in serving others, what we've built and what we are striving to achieve. No matter where you come from or where you are heading in your career, there is a place for you to grow at Circle K. When you grow, we grow - together.