BDC Outbound Call Center Agent

BDC Customer Care Specialist

New Country Motor Car Group is hiring for important positions in our West Palm Beach Customer Service Call Center. This position will include on-the-job training. Prior call center experience making outbound calls is preferred, but not required.

Benefits

• $16 base per hour, plus bonus!
• Family owned and operated
• Medical, dental, and vision insurance
• 401K and additional benefits
• Accrued vacation & sick time

Responsibilities

• Promote and seek out opportunities to deliver a top-notch customer experience
• Work closely with the BDC manager to schedule service appointments
• Complete minimally 150 outbound phone calls per day
• Minimal daily appointment expectation is 18 per day.
• Stay informed about service updates, recalls, and service requirements
• Maintain a business casual appearance

Requirements

• 5-day work week, Monday thru Friday, 8-5
• Mathematical skills to calculate figures and amounts such as discounts and pricing
• Ability to interpret and follow instructions shared in written, oral, diagram, or schedule appointments
• Clean driving record & valid driver’s license
• Great customer service skills & motivation to be successful
• Able to multitask
• Able to communicate persuasively with customers to set appointments
• Excellent computer skills required
• Excellent phone presence
• Automotive experience helpful but not required
• Great communication skills
• 18+ years of age or older

Mercedes-Benz of Palm Beach is a member of New Country Motor Car Group, one of the largest independent auto groups in the United States. The New Country Motor Car Group family represents some of the most respected auto manufacturers in the world with dealerships in Connecticut, New York, Maryland, Pennsylvania, and Florida. Family owned and run; New Country’s success is built on a foundation of investing in our own people to facilitate growth and a rewarding work environment.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.