General Manager Mt Charleston Lodge

Job Description

Job Description

General Manager, Mt. Charleston Lodge

Job Description

Category: Operations

Status: Exempt

Reports To: President

Job Description

The General Manager of Mt. Charleston Lodge has the rare opportunity to help shape and lead a one-of-a-kind destination from its earliest days, having the opportunity to blend hospitality, nature, design, and community into an unforgettable mountain retreat. The GM will lead the pre-opening, launch, and ongoing operations of a distinctive mountain lodge experience. This role is responsible for translating vision into reality by shaping culture, operations, guest experience, and financial performance, while maintaining a boutique, personalized feel. The General Manager will be a highly visible leader who combines operational rigor with creativity, warmth, and an ownership mindset.

This position partners closely with ownership, executive leadership, and development teams during pre-opening and continues as the senior on-site leader post-opening.

Benefits

• Medical
• Dental
• Basic Life Insurance (included with the dental plan)
• Vision
• Short-term Disability
• Combo plan covering accidents, hospitalizations, and critical illnesses
• Paid time off
• Voluntary life insurance
• Eligibility to participate in a 401(k)-retirement plan with company match (after 6 months of successful employment)

Location

This is a full-time, on-site position based at the Mt. Charleston Lodge. Candidates must be able to reliably commute or be prepared to relocate prior to their start date. Regular local travel between business units and properties is required.

Responsibilities

Pre - Opening & Development

• Partner with ownership, executive team, general contractor, and architect throughout design development and construction
• Assist with final layout, flow, and functionality of spaces to support operations and guest experience
• Develop non-construction operational plans, opening budgets, and pre-opening timelines
• Lead all pre-opening initiatives, including recruitment, onboarding, training programs, and SOP development
• Support selection of external partners, including participation in marketing agency selection

Team & Culture

• Recruit, develop, and retain a high-performing, service-driven hospitality team
• Build a culture rooted in ownership, accountability, personality, and genuine hospitality
• Establish clear leadership expectations, performance standards, and communication rhythms
• Serve as a coach and culture carrier, setting the tone through presence and example

Guest Experience & Programming

• Curate a distinctive, experience-driven stay from arrival through departure
• Bring the Lodge to life through thoughtful details, moments, and storytelling
• Collaborate on food & beverage concepts, seasonal offerings, and on-property programming
• Ensure service delivery feels elevated, personal, and aligned with the Lodge?s brand identity

Operations & Performance

• Oversee day-to-day operations across:
  • Food & Beverage
  • Private events
  • Property and overall guest experience
  • Gaming (minimal)
  • Retail
  • Cabins and accommodations
• Drive financial performance through revenue optimization, expense control, and forecasting
• Maintain operational excellence while preserving a boutique, personalized atmosphere
• Ensure compliance with all local, state, and regulatory requirements
• Monitor KPIs and lead continuous improvement initiatives across departments

Skills / Experience

• Proven General Manager or senior leadership experience in hospitality, boutique hotels, lodges, or lifestyle F&B environments
• Strong pre-opening experience preferred
• Demonstrated ability to lead diverse operations and multi-revenue-stream properties
• Financial acumen with experience managing budgets, P&Ls, and forecasting
• Highly relational leadership style with a hands-on, guest-forward mindset
• Comfortable working in an entrepreneurial, build-as-we-go environment
• Passion for creating experiences, developing people, and building something special from the ground up

Physical Requirements

• Ability to stand and walk for extended periods of time throughout the casino and property.
• Must be able to move throughout all areas of the property, including back-of-house and public areas.
• Use of standard office equipment such as computers, phones, printers, and radios as needed.
• The noise level in the work environment is usually moderate.
• Occasionally exposed to outside weather conditions and varying temperature conditions.
• Ability to lift, carry, push, or pull up to 25 pounds as necessary.

This job description is not an exhaustive list of all functions required for this position. Duties and/or responsibilities may be subject to revision to meet business needs.

Core Values

• Service ? Personalized, warm, and consistent exceptional customer service.
• Value ? Committed to deliver quality products for affordable prices.
• Growth ? Promote personal development and professional growth for all team members.
• Family ? Foster a family-like environment with guests and team members alike.
• Passion ? Work with passion and enthusiasm every day.