Client Success Manager

Client Success Manager

Valve+Meter is in search of a Client Success Manager who is equal parts strategic thinker, team player, and relentless executor. In this role, you'll own the transformational growth of our clients by managing relationships, advocating for their success, and ensuring their marketing dollars drive measurable results.

You won't just coordinate projects—you'll lead, challenge, and grow them. You're the bridge between our clients, our strategy, and our execution. You'll become a trusted advisor, a driver of opportunity, and the go-to for insight, guidance, and action.

As an Account Marketing Manager at Valve+Meter, you're more than a liaison—you're a growth partner. You ensure every client has a dedicated advocate inside the day-to-day operations, while also helping them connect performance to bigger-picture business objectives.

You'll work within our Client Success team to lead strategic initiatives, execute campaign reviews, and collaborate across departments to make sure client goals aren't just met—they're exceeded.

Key Responsibilities:

• Serve as the primary point of contact and strategic partner for your client portfolio
• Build and maintain strong client relationships built on trust, communication, and performance
• Collaborate with internal teams to deliver integrated performance marketing campaigns
• Execute and lead quarterly business reviews (QBRs) with client stakeholders
• Monitor marketing performance, analyze client scorecards, and translate data into insights
• Identify growth opportunities through upsell and cross-sell strategies
• Advocate for strategic marketing decisions aligned with client business goals
• Negotiate agreement renewals and support long-term client retention
• Coordinate and facilitate client meetings (weekly, monthly, quarterly)

What You'll Work With:

• Google G Suite (Docs, Sheets, Slides)
• Wrike (Project Management + Time Tracking)
• HubSpot (CRM)
• Zapier (Automation)
• Ninety (EOS Management)

What Valve+Meter Offers:

• Competitive base salary + performance bonuses
• Excellent medical, dental, vision benefits
• 401(k) match + company-paid life insurance
• Three weeks PTO, seven paid holidays, two paid service days
• Fast-paced, growth-focused environment
• Casual dress code + pet-friendly office
• Hybrid or remote flexibility

Core Values:

• Think: Focus. Find a way forward.
• Love: Act in the long-term best interest of another.
• Serve: Meet expectations. Go the extra mile.
• Transform: Create dramatic change. Be irreplaceable.
• Be Just: Be fair and transparent. Do no harm.

Job Requirements

What We're Looking For:

We're not just looking for experience—we're hiring for mindset. Our ideal Marketing Manager embodies these traits:

Growth-Oriented & Coachable:

• Hungry to learn and improve
• Embraces feedback and owns mistakes
• Comfortable with direct communication and growth moments

Team-First Mentality:

• Prioritizes team over ego
• Lifts others up and gives credit freely
• Does what it takes to help the team win

Scrappy & Resilient:

• Gritty, driven, and resourceful
• Finds solutions, even with limited resources
• Pushes through setbacks with a positive attitude

Strategic & Analytical:

• Thinks systemically and long-term
• Can create strategy, not just execute
• Digs into performance and behavior data for deeper insight

Organized & Adaptable:

• Manages time and priorities across multiple clients
• Has systems for email, meetings, and shifting priorities
• Stays calm under pressure

People-Centric & Client-Facing:

• Communicates clearly and adjusts tone by audience
• Listens deeply and presents confidently
• High EQ, strong written and verbal skills

Your Experience & Skills:

Required:

• 3–5 years in account management or client-facing role
• 3–5 years in digital marketing (SEO, Paid Media, etc.)
• Bachelor's degree or equivalent experience
• Strong presentation and communication skills
• Data analysis & interpretation skills
• Experience in an agency or performance-driven environment

Preferred:

• Experience managing marketing budgets and interpreting performance
• Familiarity with business metrics (CAC, LTV, pipeline, margin, etc.)
• Background in sales or comfort discussing investment and ROI
• Experience with time-tracking to clients/projects