(Temporary) Child Support Officer II - Savoy 615

Job Description

Job Description

Contract Child Support Officer I I

Goodwill Talent Solutions | Office of the Texas Attorney General

Location: 6161 Savoy Drive, Houston, TX 77036
Position:  Full-Time, Contract | Hybrid
Pay: $19.00/hour | Weekly Pay
Schedule:  Monday–Friday, 8:00 a.m.–5:00 p.m.
Benefits:  Medical benefits available after 90 days for eligible full-time employees

About the Position

Goodwill Talent Solutions is seeking a Contract Child Support Officer II to support the Office of the Texas Attorney General’s Child Support Division.

This is a detail-oriented, computer-based position involving case research, investigation, data entry, document review, and customer communication. Candidates should be comfortable working with detailed information and learning web-based case management systems, including the Children Are My Priority (ChAMP) system.

The position is hybrid after the initial in-office training period.

What You’ll Do

• Conduct investigations to locate parties, verify employment, and identify assets.
• Research and review child support cases using computer systems, including ChAMP.
• Prepare documents related to establishing and enforcing child and medical support orders.
• Negotiate lump-sum payments and out-of-court agreements.
• Monitor cases and refer delinquent cases for appropriate enforcement action.
• Perform accurate data entry and maintain electronic case files.
• Review cases for potential closure.
• Explain child support policies and procedures to customers and respond to inquiries and complaints.
• Maintain knowledge of applicable child support policies, Texas Family Law, and federal regulations.
• Maintain confidentiality and comply with agency policies and procedures.

What We’re Looking For

We are looking for candidates who are:

• Highly detail-oriented and organized
• Comfortable with data entry and computer-based research
• Able to learn and navigate web-based systems and databases
• Strong in written and verbal communication
• Comfortable reviewing and handling confidential information
• Able to follow established policies and procedures
• Customer-service oriented and professional
• Able to work independently and manage multiple cases

High school diploma or equivalent required. Experience in data entry, investigations, collections, customer service, records management, legal administration, or related work is a plus.

Why Join Goodwill Talent Solutions?

This position provides valuable experience in case management, investigation, legal administration, data entry, and government operations, along with the flexibility of a hybrid work schedule after training.

Ready to take the next step? Apply today to join the Goodwill Talent Solutions team!