Technical Sales Support Manager

The QTI Group is excited to partner with a Madison-area manufacturer to hire their next Technical Sales Support Manager. This role will lead all technical support and customer service activities for both commercial and residential clients, serving as a key and trusted resource for internal and external partners. This is a hands-on leadership role that will oversee technical sales and support, warranty coverages, and will oversee the on-site customer support and field service scheduling process.Compensation: $140,000-150,000 depending on experience + excellent benefits package including 100% match of the first 6% you contribute to 401(k)!Location: In person in the Madison area.ResponsibilitiesLead and develop a small technical support team supporting sales and customer service across residential and commercial channelsEnsure technical accuracy of sales orders and support order configuration verification.Support marketing and sales programs, including after-sales warranty initiatives and customer engagement activities.Provide hands-on technical and applications support to internal teams, sales partners, and customers Oversee daily sales support operations, including order entry, CRM/ERP activity, and customer service case management Train and coach staff and channel partners on product applications, pricing tools, and technical best practicesManage customer escalations, RMAs, warranty claims, and root cause resolution processesSupport marketing initiatives, trade shows, and technical training eventsQualificationsBachelor’s degree in Mechanical Engineering, HVAC or related fieldStrong experience in HVAC industry with previous design experience preferredPrevious management experience in engineering or technical service environmentAbility to understand and create technical documentation used by on-site contractors