Regional Oncology Pharmacy Operations & Quality Lead

Job Summary: In addition to the responsibilities listed below, this position is also responsible for leading the development and modeling and guiding others on implementation of regional strategic pharmacy multi-faceted and complex initiatives to enhance organizational goals and cost effectiveness; recommending improvements to strategic direction for the location pharmacys quality, service, and fiscal goals and performance to enable state-of-the-art solutions, cost-effectiveness, and quality adherence; serving as a senior point of contact for collaborations with Pharmacy, Health Plan and/or Medical Group Leadership from the National/Region/Service Area/Medical Center/Medical Offices to lead achievement of Regional goals (e.g., developing programs, playbooks, and strategic plans); creating innovative and industry-leading dashboards and metrics, gaining buy-in from front-line teams for implementation of new strategies and communications to directors; evaluating and driving improvements to the effectiveness of system infrastructures and business processes to enable achievement of strategic objectives; understanding, applying, ensuring compliance with, and communicating information about contracts related to labor union accountability and labor relations; developing operational playbooks to ensure gaps are covered in patient care, discussing new strategies and improvements with front-line stakeholders, and evaluating improvements for feasibility of improvements; and researching and interpreting rules to manage risk in adherence to Board of Pharmacy regulations; collaborating with and leading counsel from Pharmacy Controls and Legal for complex regulations. Essential Responsibilities: Promotes learning in others by communicating information and providing advice to drive projects forward; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides actionable feedback to others, including upward feedback to leadership; influences, mentors, and coaches team members. Practices self-leadership; creates, evaluates, and responds to the strengths and weaknesses of self and unit or team members. Leads the adaptation to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Fosters open dialogue amongst team members. Drives the execution of multiple work streams by identifying member and operational needs; translates business strategy into actionable business requirements; develops and updates new procedures and policies. Gains cross-functional support for objectives and priorities; determines and carries out processes and methodologies; solves highly complex issues; escalates and resolves issues as appropriate; sets standards and measures progress. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; influences the completion of project tasks by others. Provides strategic insight and collaboration for the future of indirect patient care strategies to pharmacy and healthcare professionals by: guiding the usage of analytics and informatics to track prescription use data and support patient-facing teams and professionals; partnering with and leading in meetings of regional pharmacy and therapeutics committees to drive support for front-line operations; and role modelling a patient focus throughout ones work and guiding others on how to identify patient related issues, challenges, possible improvements and championing action and change that directly impacts patient safety. Supports a wide array of functions within operations and looks across the entire pharmacy landscape to ensure consistency and best practices by: leading and orchestrating across interdisciplinary teams to implement and evaluate pharmacotherapy safety practices and initiatives; identifying and overseeing wide-ranging and critical pharmacy operations initiatives and programs that directly support the day to day functioning across pharmacies and orchestrates across relevant groups on the rollout, staffing, education, etc. requirements; and overseeing a broad set of critical operational needs (e.g., workflow management, policy management, systems improvement, etc.), developing policy compliance standards and guidelines, and identifying and creating recommendations regarding possible process or system improvements. Contributes to service, affordability, people, quality of care, and regulatory pharmacy goals by: reviewing and integrating industry leading best practices to create, designing, helping to implement strategic plan to support improve service, quality, people, affordability, and regulatory initiatives; incorporating leading technology and research into creation of tools and dashboards to enable implementation of new programs and initiatives; interpreting and applying high-impact and complex new laws and rules from regulatory agencies and ensures application into operations (e.g., FAQs to markets) enterprise-wide; building and socializing new tools to ensure awareness and use; guiding the strategic direction and evolution of accountability dashboard to ensure rules are followed; and designing and guiding implementation of key affordability metrics in alignment with enterprise-wide and pharmacy operational goals. Serves as a subject matter expert for quality and improvement processes and regulations within assigned area by: providing consultation on the interpretation, interaction, and implementation of current policies, regulations, and legislation and advices on the current climate and potential changes which may have long term effects on business capability; serving as a technical subject matter expert on committees and coordinating highly impactful sub-projects to drive improvement within various areas of specialty; leading the largest and most complex quality and safety related projects by developing, conducting, coordinating plans and activities, and regularly identifying quality improvements related to medication safety; independently driving innovative research and creating highly complex reports identifying systematic barriers to process improvements issues and weighing practical and technical considerations in addressing issues and recommending corrective actions; evaluating and conducting complex strategies about utilization of medicine; analyzing and interpreting various studies, best practices, and industry guidelines on new and potential future drugs to forecast changes; guiding members, patients and/or healthcare providers to understand appropriate use and application of prescribed medication and proactively provides drug information to relevant healthcare providers to challenge conventional thinking; driving application of strategies to ensure achievement of member financial and therapeutic objectives; and analyzing, tracking, and reporting detailed member data to independently assess plan outcomes. #J-18808-Ljbffr NALHE