HR Generalist/ HR Business Partner (Richmond)

We are seeking a proactive and business-focused HR Generalist to support managers and employees across the full employee lifecycle. This role combines strategic HR partnership with hands-on HR operations, ensuring HR practices align with business goals while maintaining compliance with USA employment legislation.

As a trusted partner to leaders and employees, you will provide support in employee relations, recruitment, onboarding, payroll coordination and processing, HR administration, compliance, and performance management. The successful candidate will play a key role in fostering a positive employee experience and supporting day-to-day HR operations.

Key Responsibilities

• You provide HR guidance and support to managers and employees on workplace matters, employee relations, performance management, and policy interpretation.
• You actively shape the entire employee lifecycle by driving individual HR initiatives—from recruitment to offboarding—and thereby creating a positive employee experience.
• You process, complete, maintain and coordinate payroll functions, ensuring accurate administration of employee changes, time reporting, compensation updates, benefits, RRSPs and payroll documentation.
• You maintain employee records, HRIS data, employment contracts, and HR documentation while ensuring confidentiality and compliance.
• You support recruitment including, interviews, candidate selection, offer preparation, and onboarding across all departments.
• You support employee engagement initiatives, recognition programs, training coordination, and workplace investigations when required.
• You assist managers with performance reviews, coaching, disciplinary processes, leave management, accommodations, and return-to-work programs.
• You administer employee benefits programs and act as a point of contact for employee inquiries.
• You ensure compliance with applicable federal, state, and local employment laws and regulations, as well as company policies and HR practices
• You support HR reporting, audits, policy updates, and continuous improvement initiatives.
• You assist with special HR projects, employee communications, and other duties as assigned.
• You Support Occupational Health & Safety initiatives, incident documentation, and other workplace safety-related HR activities.
• You Support HR reporting, audits, special projects, process improvements, and HR digitalization initiatives.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field or an equivalent combination of work experience and education.
• 3–6 years of HR experience in an HR Generalist or HR Business Partner role in a Service, Production and Sales related environment.
• Experience with payroll administration, HR systems, recruitment, and employee relations.
• Strong knowledge of US employment standards/law, HR compliance, and HR best practices.
• Strong communication, organizational, and problem-solving skills.
• Ability to build trust and maintain professional relationships with employees at all levels
• Ability to manage multiple priorities with professionalism and confidentiality.
• Strong business partnering and coaching skills with the ability to support managers effectively.
• Proficiency in Microsoft Office and HRIS systems. (experience with ADP Workforce Now preferred)
• Strong working knowledge of U.S. federal employment laws and regulations, with experience supporting state and local employment requirements.
• Experience supporting a multi-state workforce strongly preferred.
• Experience handling employee relations matters, workplace investigations, performance concerns, and disciplinary processes.
• Understanding of U.S. leave and accommodation requirements, workers' compensation, and related HR processes.
• Professional HR certification such as SHRM-CP, SHRM-SCP, PHR, or SPHR is a plus.