Instructor - Client-Facing Systems Implementation Training

Instructor – Client-Facing Systems Implementation Training

Management Concepts (1099)

Position Summary

Management Concepts is seeking experienced Instructors to support a large-scale enterprise technology implementation and training program for a Federal Government agency. Instructors will deliver instructor-led and virtual instructor-led training to designated agency trainers and end users supporting the implementation and adoption of an enterprise-wide acquisition systems solution.

The successful candidate must possess extensive experience delivering training during large-scale enterprise system implementations, including training both trainers and end users. Candidates must also have a strong professional background in Federal Government acquisition, procurement, and contracting and demonstrated expertise delivering Train-the-Trainer (TTT) programs.

This role also serves as a lead delivery and instructor-readiness resource, helping ensure instructors are prepared to provide accurate, consistent, role-based training across virtual and in-person modalities.

Key Responsibilities

• Deliver role-based Instructor-Led Training (ILT) and Virtual Instructor-Led Training (vILT) to designated trainers, end users, administrators, application coordinators, and other identified roles supporting adoption of the agency's acquisition system platform.
• Lead scenario-based, transaction-based, and hands-on system exercises using sandbox, simulation, training, or other production-like environments and representative data to demonstrate end-to-end workflows.
• Integrate Federal acquisition business processes with system instruction so learners understand system transactions, decision points, approvals, downstream impacts, and when and why specific actions are required across the acquisition lifecycle.
• Deliver advanced technical training, as assigned, covering system configuration, permissions, troubleshooting, system administration, maintenance, reporting functions, and support/escalation procedures.
• Lead instructor-readiness activities and complete structured knowledge transfer with implementation-team members, business analysts, application coordinators, system SMEs, and acquisition SMEs before live delivery begins.
• Develop and maintain familiarity with acquisition-system workflows, role-based transactions, system configuration, test-script scenarios, reporting functions, system releases, configuration changes, and common learner questions.
• Use approved instructor guides, participant guides, demonstrations, job aids, dynamic training guides, and other course materials while reinforcing consistent system processes, business practices, facilitation methods, and instructional standards.
• Identify recurring learner questions, content or exercise issues, and system challenges; coordinate with project leadership, instructional designers, business analysts, and SMEs to resolve issues and improve training materials and delivery.
• Support course rehearsals, release-readiness activities, office hours, refresher/remedial training, post-training reinforcement, targeted learner support, and deployment-stabilization activities following launch.
• Model effective interactive virtual and classroom facilitation and ensure delivery follows approved curriculum, accessibility practices, security and privacy requirements, and applicable training procedures.

Train-the-Trainer Responsibilities

• Deliver comprehensive Train-the-Trainer (TTT) instruction to designated On-Site Trainers.
• Prepare trainers to independently and consistently deliver approved system training to end users.
• Facilitate instructor teach-back exercises and provide constructive coaching and feedback.
• Evaluate trainer readiness based on content mastery, system proficiency, facilitation skills, accuracy of demonstrations, and ability to manage learner questions.
• Coach instructors on delivery techniques, demonstrations, hands-on exercises, learner engagement, and management of common training challenges.
• Reinforce use of approved instructor guides, timing, demonstrations, practice activities, debrief questions, FAQs, and escalation procedures.
• Work collaboratively with other instructors during TTT delivery, including courses requiring a two-instructor delivery model.
• Support trainer qualification, refresher sessions, and ongoing knowledge transfer to build and sustain the client's internal training capacity.
• Provide delivery leadership and coaching to promote consistent facilitation practices across the instructor team.

Required Qualifications

• Minimum of 10 years of experience delivering training to both trainers and end users on large-scale enterprise systems implementation, modernization, upgrade, or deployment projects.
• Demonstrated experience training users during major enterprise technology deployments comparable in complexity and scope to SAP, Oracle, Hyperion, Enterprise Resource Planning (ERP), financial management, acquisition/procurement, or comparable large-scale enterprise business applications.
• A minimum of 5 years' experience delivering training for Federal acquisition, contract-writing, procurement, or financial-management systems.
• Extensive experience delivering Train-the-Trainer programs, including preparing, coaching, qualifying, and assessing instructors who will independently deliver system training to end users.
• Strong professional background in Federal Government acquisition, procurement, and contracting, including operational knowledge of the Federal Acquisition Regulation (FAR), Veterans Affairs Acquisition Regulation (VAAR), acquisition lifecycle activities, pre-award and post-award processes, procurement workflows, contracting roles, and Federal contracting operations.
• Demonstrated experience delivering both Instructor-Led Training (ILT) and Virtual Instructor-Led Training (vILT), with strong classroom facilitation, presentation, questioning, learner-management, and learner-engagement skills.
• Experience facilitating hands-on software exercises, transaction-based exercises, demonstrations, simulations, sandbox environments, test-script scenarios, or other production-like training environments and performance-support materials.
• Ability to learn and clearly explain complex enterprise software workflows, role-based transactions, technical concepts, and acquisition-related business processes to technical and nontechnical audiences with varying levels of system experience.
• Ability to follow established course designs and maintain consistent delivery standards across a large-scale instructor team while adapting facilitation methods appropriately to the content and learner audience.
• Ability to collaborate effectively with instructional designers, project managers, training coordinators, business analysts, application coordinators, system and acquisition SMEs, producers, program leadership, and government stakeholders.

Location, Clearance, and Travel Requirements

• Must reside in the Washington, DC–Maryland–Virginia (DMV) area and be available to attend regular in-person meetings, instructor preparation sessions, and other project activities in Frederick, Maryland.
• Must be willing to travel to agency facilities or other designated training locations when in-person training is required.
• Must be able to deliver virtual training from a professional remote training environment when assigned.
• Must be eligible to obtain and maintain any required Federal Government security clearance, Public Trust designation, background investigation, or suitability determination associated with the contract.

Key Tools and Training Technologies

• Microsoft Teams and comparable virtual classroom platforms.
• Microsoft PowerPoint and instructor presentation tools.
• Training, sandbox, simulation, and production-like system environments.
• Learning Management Systems (LMS).
• Screen-sharing, demonstration, and recording tools.
• AI tools include Agentic AI and virtual avatar development