Application Support Engineer
DHL Express
The primary purpose of this role is the implementation, support, administration, and maintenance of enterprise software applications. This role ensures system stability, availability, and performance while supporting critical business operations. The Application Support Engineer provides technical support, develops proactive solutions, and collaborates with internal teams and external vendors to resolve issues efficiently. This position also contributes to documentation, training, and continuous improvement initiatives, including participation in disaster recovery exercises and root cause resolution activities. Responsibilities. Resolve production support issues within defined SLAs, including participation in on-call support rotations and maintenance windows. Analyze and troubleshoot moderate to complex application issues, performing debugging, testing, and root cause analysis. Configure, install, patch, and upgrade software in accordance with change management policies. Collaborate wi...Support Engineer, Application, Continuous Improvement, Support, Technical Support, Business Operations, Technology
Vacancy posted 2 hours ago
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