Director, Enterprise Software (EHR platform)

Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions. We are seeking candidates in Nashville or Tampa to work a hybrid schedule in either office location. Remote candidates will not be considered.

Summary of the Director, Enterprise Software

The Director of Enterprise Software is a senior technical and people leader responsible for the architecture, design, and delivery of Qualifacts’ enterprise services. This role sets the technical vision, raises the bar for engineering excellence, and builds high-performing architecture and development teams.

Responsibilities

• Define and evolve the enterprise architecture vision, standards, and guidelines for services and applications; mentor architects, tech leads, and engineering managers to uphold and advance them
• Lead and inspire cross-functional engineering teams in close partnership with QA, Product Management, DevOps, and Infrastructure leaders to deliver high-quality software on predictable timelines
• Establish and enforce a high bar for non-functional requirements (scalability, performance, security, reliability, observability) and ensure best practices are consistently applied
• Own delivery excellence: drive continuous improvements in quality, velocity, and efficiency while reliably meeting commitments
• Communicate goals, priorities, responsibilities, and progress clearly and objectively across technical and non-technical stakeholders
• Ensure adherence to (and continuous improvement of) internal design, coding, documentation, and architectural standards
• Define, track, and act on KPIs that reflect team health, delivery performance, and technical quality
• Identify opportunities to modernize platforms, processes, and tooling; sponsor and lead organizational improvements

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field (or equivalent practical experience)
• 7+ years of progressive leadership experience managing software architecture and development teams on large-scale systems and digital transformation initiatives
• 15+ years of hands-on experience designing and building scalable web and mobile software solutions
• Proven experience applying Model-Driven Development (MDD) and Domain-Driven Design (DDD) in structured delivery environments
• Strong background building containerized microservices (.NET Core) and serverless applications (e.g., AWS Lambda)
• Hands-on experience with modern DevOps toolchains (Jenkins, Azure DevOps, CircleCI, or equivalent)
• Experience with application monitoring and logging platforms (ELK stack, New Relic, Splunk, or similar)

Preferred Qualifications

• Experience with healthcare interoperability standards (HL7 or FHIR strongly preferred)
• Prior success modernizing monolithic or legacy systems into cloud-native, microservices-based architectures, preferred
• Demonstrated ability to influence product and platform roadmaps through technical insight, preferred

What Success Looks Like

Enterprise services and applications are architecturally sound, highly reliable, and continuously improving. Engineering teams consistently deliver high-quality work with strong predictability and healthy velocity. Architecture and coding standards are actively maintained and elevated by the organization. Strong partnership and trust exist across Product, QA, DevOps, and Infrastructure. Engineering talent is growing in capability and engagement under your leadership.

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. For more than 20 years, Qualifacts has delivered thoughtful innovation, technology, support, and services to the behavioral health and human services market. Most recently, Qualifacts has been on a mission to expand its portfolio to support the patient continuum, from the initial appointment request to final billing and reporting, and everything in between. Qualifacts has headquarters in Nashville and Tampa with employees across the globe, many with strong healthcare and clinical backgrounds to help bring you the best solutions possible.