Health & Wellness Director

Description

The YMCA of Snohomish County provides jobs and careers with a cause. Every day, the Y makes a lasting impression in our communities through youth development, healthy living and social responsibility. Our unique work environment constantly changes to adapt to the needs of our communities. We are a non-profit, in the people business. This means that we help members meet a fitness or ability goal, see that children thrive in our child care programs, encourage family togetherness, and give youth an opportunity to learn life skills through water safety, sports, and teen programming.

Our Commitment to Inclusion:
The Y is made up of people of all ages and from every walk of life, working side by side to strengthen communities. Together we work to ensure that everyone, regardless of ability, age, cultural background, ethnicity, faith, gender, gender identity, ideology, income, national origin, race or sexual orientation, has the opportunity to reach their full potential with dignity. Our core values are caring, honesty, respect and responsibility-they guide everything we do.

We look forward to having you on our YMCA team!
*The YMCA is an Equal Opportunity Employer that celebrates diversity at all levels of our organization!

Position Summary:

The Health & Wellness Director develops, organizes, and implements high-quality YMCA Healthy Living programs that inspire members of all ages and abilities to pursue lifelong wellness, championing the Y's commitment to Healthy Living through the excellent delivery of Group Exercise, Personal Training, and Wellness Coaching orientations that create clear, welcoming pathways from a member's very first workout. By directly supporting Group Exercise Instructors, Wellness Coaches, and Personal Trainers - empowering them through coaching, resources, and development - the Director ensures every class and session delivers the high-level, member-centered experience that keeps participants engaged, motivated, and progressing toward their goals. Working in close partnership with the Membership team, the Director bridges new member joins directly into Healthy Living programs, guiding each member into their first Wellness Coaching orientation, Group Exercise class, or Personal Training session and turning day-one enthusiasm into lasting engagement. As a mission-driven leader, the Health & Wellness Director also champions the branch's Community Campaign - owning Health & Wellness staff fundraising goals and building a volunteer team that expands access for all.

Job Duties/Responsibilities:

• Partner closely with the Membership team to strengthen the connection between membership and the Health & Wellness Department - ensuring seamless handoffs from onboarding into Group Exercise, Personal Training, and Wellness Coaching, and driving activation, engagement, and retention.
• Serve as the branch representative on the Health & Wellness Advancement Team, ensuring Association-wide initiatives and strategies are clearly communicated, championed, and effectively implemented at the branch level.
• Ensure excellent delivery of Group Exercise programming by maintaining a well-trained, certified instructor team, curating a variety of class formats, and upholding consistent quality standards across every schedule.
• Oversee the Personal Training program, supporting trainer development, client onboarding, and program design that helps members achieve meaningful, measurable health outcomes.
• Champion the Wellness Coaching orientation experience, ensuring every new member is welcomed into a personalized onboarding that builds confidence, sets goals, and connects them to sustainable healthy habits.
• Continuously assess and respond to the changing needs of members and the community by leveraging participation data, feedback, and industry trends to refine programming, adjust schedules, and introduce new offerings that keep the Y's Healthy Living experience relevant, inclusive, and impactful.
• Serve as a leader in the Y's Community Campaign, owning fundraising goals for the Healthy Living department while recruiting, training, an inspiring a dedicated volunteer team.
• Create a member-engaged culture and model relationship-building skills in all interactions, reinforcing the Y's promise of belonging, achievement, and friendship.
• Design and implement new health and wellness programs that respond to community needs and advance the Y's mission of healthy living for all.
• Foster an environment of innovation and resolve problems to ensure member satisfaction and strong program retention.
• Promote a diverse workforce; recruit, hire, train, develop, schedule, and direct personnel and volunteers as needed - with an emphasis on building certified, mission-aligned Healthy Living teams.
• Review and evaluate staff performance, develop strategies to motivate staff, and achieve goals tied to Healthy Living outcomes.
• Respond to all member and community inquiries and complaints in a timely manner.
• Develop and monitor the Healthy Living program budget to meet fiscal objectives.
• Establish new program activities and expand programming within the community in accordance with strategic and operating plans.
• Assist in the marketing and distribution of program information, including Group Exercise schedules, Personal Training packages, and Wellness Coaching opportunities; may organize and schedule program registrations.
• Develop and maintain collaborative relationships with community organizations to advance healthy living initiatives.
• Coordinate use of facilities for program activities and events.
• Attend community events and/or represent the YMCA at community events that promote Healthy Living.
• Perform other duties as assigned.

Qualifications:

• Experience working with individuals, families, and communities of diverse backgrounds and abilities.
• 2 years or more of previous direct supervisory experience, preferably in a Health & Wellness, fitness, or group exercise setting.
• Knowledge of Group Exercise programming, Personal Training principles, and Wellness Coaching best practices.
• Nationally recognized Personal Training and/or Group Exercise certification preferred (e.g., ACE, NASM, ACSM, AFAA).
• Strong computer skills and experience with standard business software.
• Strong professional written and verbal communication skills.
• Fluency in a second language desired.

Y Culture:

• Build relationships with a diverse membership base in culturally responsive ways, connect members with one another and to the YMCA
• Exhibit Caring, Honesty, Respect and Responsibility
• Complete required training and certifications within established guidelines
• Arrive on time ready for shift, clock in/out within timekeeping system

Embrace Team Leader Core Competencies:

Mission Advancement:

• Models and teaches the Y's values
• Ensures a high level of service with a commitment to improving lives
• Provides volunteers with orientation, training, development, and recognition
• Cultivates relationships to support fundraising

Collaboration:

• Champions inclusion activities, strategies, and initiatives
• Builds relationships to create small communities
• Empathetically listens and communicates for understanding when negotiating and dealing with conflict
• Effectively tailors communications to the appropriate audience
• Provides staff with feedback, coaching, guidance and support

Operational Effectiveness:

• Provides others with frameworks for making decisions
• Conducts prototypes to support the launching of programs and activities
• Develops plans and manages best practices through engagement of team
• Effectively creates and manages budgets
• Holds staff accountable for high-quality results using a formal process to measure progress

Personal Growth:

• Shares new insights
• Facilitates change; models adaptability and an awareness of the impact of change
• Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance
• Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology

Physical and Mental Demands: The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job.


Physical Demands:

Sufficient strength, agility and mobility to perform essential functions and to supervise program. While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and occasionally lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

Mental Demands:

While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non-routine and complex problems; may use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with members, staff, volunteers, and others encountered in the course of work, some of whom may be dissatisfied individuals.

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Typically, interaction with others is busy, constant and occasionally interruptive. Work may be demanding at times. May require ability to work irregular hours. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job descriptions represent a general outline of job duties, functions and qualifications. They are not intended to be comprehensive in nature. In addition, jobs evolve over time and therefore their description may not reflect the precise nature of the position at a given point in time.