Service Advisor

Why Work For Pearson Peterbilt GroupOur People We're proud to have the best team across our locations in Georgia and Alabama. We hire for character and attitude based on our 23 Fundamentals - not just experience - so you'll be part of a truly exceptional team. Growth Opportunities With eight locations across Georgia and four locations across Alabama, advancement opportunities are endless. We love to promote from within and celebrate team members who've grown from entry-level roles into leadership positions. Training We invest in our people. All technicians, service, and parts employees receive free, ongoing training - including MX, Cummins, and Peterbilt certifications - to help you grow your skills and your career. Culture Even as we grow beyond 300 employees, we stay true to our family atmosphere. We celebrate each other's successes, support one another through challenges, and live by 23 key fundamentals that define who we are and how we work. Benefits We take care of you and your family with multiple medical plan options plus dental, vision, life, FSA/HSA, and supplemental coverage. Our competitive 401(k) match, paid holidays, and expanded PTO policy help you plan for the future and enjoy life now.Position InformationOur Service Advisors have front-line responsibility for customer interaction. Responsibilities include determining a customer's vehicle issue, documenting and preparing repair orders, scheduling service, communicating with the customer, preparing estimates, obtaining authorization, closing repair orders, and obtaining the appropriate form of payment from the customer.This position reports to the Service Manager, is a 40 hour a week position and is eligible for overtime. This position also qualifies for a monthly bonus incentive based on your individual gross profit.To qualify for our Service Advisor position, you must have a high school diploma or equivalent. You must be able to read and comprehend instructions and information. Dressing professionally and being able to communicate well orally and in writing with customers, vendors, and other contacts is a must. Two years of related experience in a dealership is required. General knowledge of truck mechanical operations required. Sales experience preferred.The Service Advisor position works throughout the service bays in an open garage area. The position is a physically demanding position. You will stand six to eight hours per shift. Will stoop, kneel, crouch, crawl, reach, handle and feel. Will lift and transport up to 50 pounds occasionally. Will be exposed to noise, vibration, dust, exhaust fumes, and other hazardous and nonhazardous materials. Road testing of vehicles also may be required.This job posting is not an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. All applicants must be willing to submit to a background check and post-offer drug screen.