Customer Service Representative

Job Description

Job Description

Role Overview

Join a growing mortgage servicing team as a Customer Service Representative in a modern, on-site contact center. You’ll support homeowners with questions about their mortgage, payments, and accounts while delivering a positive, helpful experience on every call.

This role is a mix of inbound and outbound calls, with a strong focus on accuracy, following process guidelines, and meeting service goals. It’s a great opportunity to build a long-term career in the mortgage industry.

What You’ll Be Doing

• Handle inbound calls about payments, escrow, website help, and account questions
• Make outbound calls to remind customers about upcoming or recent payments
• Assist customers with making payments over the phone when needed
• Provide clear guidance and resolve issues during the first call whenever possible
• Enter and update customer information accurately in internal systems
• Follow call handling processes, escalation paths, and quality standards
• Refer eligible customers for refinancing opportunities
• Meet key performance goals such as customer satisfaction, quality, and schedule adherence
• Use internal tools and share feedback to help improve systems

Pay, Schedule(REQUIRED AVAILABILITY) & Logistics

• Pay: $19.50/hour ($20.50/hour for bilingual candidates)
• Bonus: Up to $500/month based on attendance and performance (after 30 days on phones)
• Schedule: Day shifts available after training (start times may vary between 8:00 AM–10:00 AM)
• Training:
  • 3 weeks, fully on-site (Monday–Friday)
  • Attendance is required for all training days
• Location: On-site in Ahwatukee, AZ
• Start Date: June 23, 2026
• Type: Contract-to-hire (6 months)

Requirements

Must-Have

• High school diploma or equivalent
• 1–3 years of recent Customer Service experience handling high call volume
• Comfortable working with metrics (quality, call resolution, adherence, etc.)

#westpriority26

Job Type & Location

This is a Contract to Hire position based out of Phoenix, AZ.

Pay and Benefits

The pay range for this position is $19.50 - $20.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Jun 20, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.