Systems Engineer

Systems Engineer

Cyber Advisors (CA), headquartered in Maple Grove, MN, is seeking an experienced Systems Engineer to be based in our Richmond office. CA is a steadily growing IT managed services provider (MSP) business that specializes in a very high-quality, customer-focused approach to designing, managing, and maintaining our customers' IT environment. We have invested a tremendous amount of time to develop our technology, processes, and support platform. We are now adding to our team of outstanding individuals to help in our growth. Come grow with us!

You can learn more about us at

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This is a full-time position. Working hours are Monday-Friday with occasional evenings and weekends. Must have a valid driver's license.

ROLES + RESPONSIBILITIES:

This is a full-time hybrid position in the Richmond, VA, metro area. Working hours are Monday-Friday, 8 AM-5 PM, with occasional evenings and weekends.

This role will:

• Provide primarily on-site and remote support to our clients.

• Proactively anticipate, pre-empt, diagnose, and solve hardware, network, and software problems.

• Perform regular system updates and patch management to safeguard against vulnerabilities.

• Develop and maintain knowledge of customers' specific business environment.

• Maintain documentation for system configurations, processes, and procedures.

• Require reliable transportation

TECHNICAL SKILLS:

• Strong knowledge of TCP/IP and networking fundamentals

• Strong knowledge of operating systems (Windows and macOS) and server management.

• Broad knowledge of hypervisor technologies (VMWare/Hyper-V)

• Broad knowledge of firewalls, switching, and routing

• Broad knowledge of Windows Server, Active Directory, Exchange, DNS, and DHCP

• Broad knowledge of MS Office 365 administration

• Broad knowledge of workstation, server, and cloud backup solutions

• Experience with network security, anti-virus, and EDR/MDR solutions

QUALIFICATIONS:

• Dedication to customer satisfaction and getting it right the first time.

• Demonstrate ability to explain complex technical concepts to a non-technical audience.

• Strong troubleshooting skills across a broad and diverse population and environment.

• Demonstrate the ability to proactively identify process improvement opportunities, challenge conventional practices, and adopt new methods and best practices. Also focused on continuous self-improvement.

• Demonstrate verbal and written communication skills; ability to communicate with all levels of the organization, clearly and concisely present issues, alternatives, and recommendation(s).

• Strong technical documentation skills and the ability to clearly record key information in ticketing and knowledge base systems.

• Appreciation of internal customer business, goals, and objectives, strategies, and needs.

• Demonstrate ability to manage and prioritize multiple tasks, aggressive targets, and deadlines.

• Demonstrate understanding of priorities and effective work procedures, self-manage work time, and prioritize multiple tasks and problems.

• Passion for great customer service.

• Long-standing curiosity and love of technology.

• Proven ability to work with little or no supervision.

• High-quality, detail-oriented approach to work.

• Well-developed organizational skills.

• Reliable and punctual.

• Ability to quickly learn new technologies.

• Interest in building a long-term career position.

EDUCATION + CERTIFICATIONS:

The successful candidate will hold:

• Bachelor's degree in Computer Science or commensurate work experience

• MD-102, AZ-104, FortiNet FCP, or similar certifications

• 5+ years of IT experience (MSP experience preferred)

Compensation / Benefits:

• Competitive salary depending on skills and experience.

• Vacation and PTO.

• Employer-paid Health and Dental Insurance for CA employees.

• Great opportunities for career advancement

• 401(k) with employer matching

• Paid time off to train for continuing education

• Disability and Life Insurance