IT Help Desk Specialist

Job Description

Job Description

Description:

Riverside Technologies, Inc. is currently seeking a full-time IT Help Desk Specialist to join our team.

Job Summary :

Do you love solving problems that others can’t fix? Are you comfortable walking novices through complicated computer tasks? If so, we need you on our team! The ideal candidates will have experience explaining complex solutions to intricate problems and will thrive on helping people. If this describes you, we welcome your application!

What You’ll Be Doing :

• Providing technical assistance and support for incoming questions and issues related to computer systems, software, and hardware
• Training computer users on basic usage of computer systems
• Maintaining daily performance of computer systems
• Walking customers through problem-solving processes to find root cause of system issues
• Installing, modifying, cleaning up, and repairing computer hardware, software, workstations, and servers
• Running diagnostic programs and asking questions to determine nature of problem, and then resolving problems
• Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Installing computer peripherals for users
• Responding to questions from customers seeking help either via email, in person, or over the phone
• Following up with customers to ensure issue has been resolved
• Using systems management tools to monitor events, manage ticket system, and ensure clients’ environments are running optimally
• Performing other related duties as assigned

What You’ll Need:

• High school diploma or GED
• A+, Network+, and Security+ certifications preferred but not required
• 1-year experience in similar role preferred but not required
• Must be available for varying shifts depending on customers’ needs
• Excellent customer service skills
• Strong verbal communication and problem-solving skills
• Ability to work efficiently within a team
• Must be able to pass drug screening and background check
• Bilingual a plus

What You Can Look Forward to:

We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan.

• PASSION : A passionate work environment – we are passionate about finding unique, creative solutions to our customers’ challenges.
• CREATIVITY : A creative environment with creative people – we enjoy finding creative solutions to different challenges.
• TEAMWORK : A team-centric environment - we thrive on working with others to reach a common goal.