Technical Support Specialist

Job Description

Now hiring in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming.


Position Summary:
Provide specialized telephone technical support to ADT Direct, Authorized Dealer, Subcontractor personnel and end-user customers, as well as provide quality control of the account base through cut-in procedures. Utilize programming knowledge of multiple radio and alarm panel systems. Work in multiple ADT and vendor web applications and computer systems. Role is scheduled to start 10.12.26


Position Responsibilities:

• You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
• Process requests for multiple vendor applications customized by install configuration.
• Provide real-time installation quotes to field technicians and limited technical support to customers.
• Complete data entry associated with confirmation, including confirmation of test signals.
• Confirm account status/information with field technicians and office personnel
• Enter order information into the system for technician upsells and process payments as applicable.
• Provide support to high-profile Custom Home accounts.
• Troubleshoot system functionality related to radio registrations and panel programming in response to failed confirmation requests.
• Provide support for ADHOC data cleanup projects.
• Process data changes and programming requests received via mail, fax, phone or internal ticket on Informix and MasterMind.
• Other projects as assigned.

Education:

• High School Degree or equivalent

Experience:

• Six (6) months of ADT experience in inbound telephone groups (i.e. CSG, TAS) or one to two (1-2) years of related industry experience.
• Ability to successfully pass data and provisioning assessments during training.
• Demonstrate ability to maintain a high degree of productivity and accuracy
• Excellent verbal and written communication skills
• Excellent customer service skills
• Ability to type 25 wpm
• Excellent working computer knowledge
• Strong problem-solving and multi-tasking skills a must

Pay and Benefits Disclosure:

• The starting hourly rate for this position is $17.00 per hour and will reach $19.00 per hour after 180 days of employment. (You will receive incremental increases every 30 days until the rate of $19.00 is reached).
• We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

Anticipated application close date 9.11.26. Role starts 10.12.26.

About the Team

Company Overview:

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT


Check out more about life at ADT here.