Spa Concierge of Luxury Spa

Job Description

Job Description

Benefits:

• 401(k)
• Company parties
• Competitive salary
• Employee discounts

Spa Concierge Classification: Part-Time

About Woodhouse Spa:
Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, they provide guests a holistic approach to wellness that lasts long after they leave the spa. With more than 90 locations nationwide, they are the gold standard of neighborhood spas, powered by their commitment to an unparalleled spa experience that focuses on total well-being. For more information, visit them at woodhousespas.com.

As a Spa Concierge, you are the first and last impression for each guest who enters the spa, making you a critical team member in delivering service that exceeds expectations. Your role is pivotal in ensuring that every guest's experience is memorable and enjoyable from start to finish. 

Primary Responsibilities: 

• Is a steward of the Woodhouse brand. 
• Serves as primary support for the spa’s manager, therapists, and guests. 
• Ensures that every guest has a friendly, inviting, and memorable experience, including a warm welcome and introduction to the changing lounge and amenities per the Woodhouse experience. 
• Answers incoming calls and listens to our guests’ needs to schedule appointments or provide service recommendations and collect payment for services. 
• Partners with the therapists to increase their guest retention by scheduling the guest’s next appointment during the check-out process.
• Drives service and retail sales/awareness by educating guests on products and services recommended by either the therapist or the concierge.
• Remembers the small details that make Woodhouse Spa special: guests’ favorite drinks, a warm neck wrap, and/or personal information like birthdays and anniversaries. 
• Must be able to work weekends and some holidays. 
• Must comply with all company policies and procedures. 

Regular and consistent attendance is required to perform the essential functions of this position. Must be able to work well with other team members and managers and interact well with our guests. Must have the flexibility to work weekends; this position is specifically looking for someone who can work weekends and pick up shift throughout the week. There will be the option to pick up shifts as well. 

Qualifications: 

• High school diploma or equivalent required. 
• Ability to work in a fast-paced environment and maintain professionalism. 
• Ability to pivot and navigate through change. 
• Comfortable interacting with guests in a spa setting. 
• Leadership experience in a similar role or front-office operations. 
• Comfort level with driving company sales goals and initiatives. 
• Proficiency in English language (reading, writing, and verbal). 
• Computer proficiency. 
• Previous customer service and telephone reservations experience. 
• Basic accounting skills (for daily closing procedures).

Physical Demands: 

• Ability to stand and bend over for extended periods. 
• Ability to lift up to 45 lbs.
• 6,500 square foot spa that is two stories. Ability to move between the two floors using the staircase consistently throughout one's shift is required. 
• Extensive amount of walking.