General Manager

Assistant General ManagerResidence Inn Boston Downtown/South End, a Colwen Hotels property, is in search of an experienced and driven Assistant General Manager to join our team. In this position you will be responsible for all day-to-day hotel operations, providing impactful leadership and support to the team, quality assurance, driving exceptional guest service standards and superior guest satisfaction. An Assistant General Manager position with Colwen is a roll-up your sleeves role that, when necessary, will require the individual to work in multiple departments to support and lead the team. Our managers are actively out and about in their operations.Colwen Hotels is a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 50 hotels in our portfolio operating across 9 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.General Responsibilities:Responsible for the day-to-day hotel operations including Front Office, Housekeeping, Food & Beverage, and Maintenance.Ensure excellence in guest service while overseeing Front Office, Food and Beverage, Housekeeping and Engineering functionsProvide exceptional guest serviceParticipate in recruiting, hiring and the ongoing evaluation of associatesAssist in budget controls and profitability of assigned hotel(s)Ensure that associates receive effective and impactful ongoing standards of service and skills training to consistently deliver a high level of service to guestsCreate and maintain a professional, respectful and engaging work environment for hotel associates that fosters a professional, respectful and fun environmentDrive ongoing associate engagement/recognition initiativesEstablish and maintain open collaborative relationships with direct reports, associates, and all property departments (Sales and Marketing, Food and Beverage, Finance and Maintenance)Tour and inspect hotel on a daily basis and monitor property cleanliness, product quality and ensure achievement of service standardsAdherence to all brand and Colwen Hotels standards.Requirements:3+ years hotel management experienceExcellent verbal and written communication skillsDemonstrated passion for hospitality and serviceAttention to detail and highly organizedStrong analytical and problem solving skillsStrong supervisory and leadership skillsExtensive knowledge of hotel and hospitality industryProficient in Microsoft Office Suite or related softwareReliable with ability to multi-task and work under pressureWe've got you covered: Benefits & PerksMedical Insurance with Company-Funded HRADental InsuranceVision InsuranceFlexible Spending AccountsWide-Array of Supplemental Insurance OfferingsPaid Time Off ProgramsEmployee Assistance Program401K Plan – Traditional & Roth Options with Employer MatchHotel Discount Travel Program for Associates & FamilyExclusive Associate Discounts – Travel, Entertainment, & RetailTraining and Development ProgramsCareer Advancement OpportunitiesSalary: $80,000Colwen Hotels is an equal opportunity employer. EEO M/F/D/VEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.