Capital Improvement Program Manager

Join a Mission That Moves Richmond

GRTC is deeply connected to the communities we serve, offering opportunities to shape the future of public transit through innovative service designs, major capital projects, and a growing regional network. Every day, our work powers more than 30,000 transit trips and supports mobility for people across the region. With new routes, expanded connections, and a second bus rapid transit line in development to complement the Pulse, our ITDP Bronze Medal-winning flagship system, GRTC continues to expand its role as the backbone of regional mobility. Joining GRTC means being part of a mission-driven team with the chance to make a lasting impact on how people move and connect.

SUMMARY:

Under the general direction of the Director of Capital Construction and Facility Improvement, the Capital Improvement Program Manager oversees, manages, and coordinates the development and execution of the capital program and assigned projects from conceptualization through close-out. This may include planning, design, system engineering, procurement, construction, contract close-outs, and systems testing. Ensures projects are completed on time, within budget, and achieve intended outcomes across a diverse range of capital projects. The program manager oversees the Capital Improvement Plan (CIP) process and leads its implementation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manages the annual CIP process, working closely with the Grants Analyst, project sponsors, and the GRTC executive team to ensure the CIP supports the agency's vision, mission, and goals.
• Oversees the agency's portfolio of projects and provides regular, actionable reporting to executive staff.
• Develops and maintains agency project management protocols, standards, and forms.
• Works with other departments to develop project management training for GRTC project managers.
• Maintains a central repository for information on individual projects within the agency portfolio.
• Provides oversight of internal and external project reporting (FTA/DRPT).
• Coordinates and manages Transit Asset Management (TAM) planning and compliance activities, including annual plan updates and quarterly meetings.
• Develops project plans and approaches, including scope, schedule, and budget, for all assigned projects.
• Recommends for approval project schedules, estimates, and budgets that are complete, realistic, and fully meet program goals, and is responsible for adhering strictly to the approved project schedules and budgets.
• Coordinates with procurement to prepare project bid packages.
• Provides management oversight during all phases of the project.
• Manages the tasks, milestones, and deliverables for all projects, including tasks being performed by in-house staff, contractors, and consultants.
• Oversees coordination activities to establish schedule priorities.
• Reviews construction documents, including working drawings, signage and markings drawings, maintenance of traffic (MOT)plans and drawings, construction staging plans, and standard performance and construction specifications, and technical reports from third parties.
• Coordinates and maintains extensive contacts with internal and external stakeholders and project teams.
• Creates progress reports recording the project's advancements or delays to the Director and GRTC Management.
• Negotiates critical and controversial issues as required to ensure that the goals of the project are met.
• Coordinates the needs of various departments, resolving conflicts that impact the project schedule and costs.
• Develops and implements project-specific QA programs.
• Oversees and monitors contractor activities in the field and prepares essential contract documentation and certification for payment processing.

OTHER DUTIES AS ASSIGNED:

In accordance with our mission statement, additional duties and/or tasks may be assigned to maintain seamless service for the agency.

SUPERVISORY RESPONSIBILITIES:

Oversees Capital Improvement Project Managers and Essential Transit Infrastructure Manager

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions.


Education / Certifications:

• Bachelor's degree in Civil Engineering, Construction Management, Architecture, and a minimum of five (5) years' capital project and program management experience, or a bachelor's degree in an unrelated field and seven (7) years' experience preferred
• Demonstrated experience managing multidisciplinary project teams
• Certified Construction Manager or Project Management Professional certification preferred
• A valid Virginia driver's license is required

Knowledge / Skills / Abilities:

• Strong organizational and time management skills
• Excellent oral and written communication skills are required
• Proficiency in the use of MS Office products
• Familiarity with Smartsheet

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


GRTC IS AN EQUAL OPPORTUNITY EMPLOYER WHO VALUES DIVERSITY IN THE WORKFORCE