XR Training Center Lab Manager

Role description XR Training Center Lab Manager Associate I - Lab Support Who We Are: Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world. UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live. With us, you'll create a boundless impact that transforms your career-and the lives of people across the world. Visit us at UST.com. You Are: We are seeking a hands-on, detail-oriented contractor to support daily operations of our Extended Reality (XR) Training Centers located in Austin, TX. These centers deliver immersive VR/AR training used to upskill technical employees across the organization. The ideal candidate is comfortable hosting classes, managing XR hardware, installing software updates, and ensuring smooth, high quality training experiences for learners. The opportunity: Training Delivery Host, facilitate and support XR training sessions. Provide onboarding, safety guidance, and basic XR usage instructions. Support learners throughout each session, ensuring they can complete assigned training modules. Set up training rooms, manage equipment checkout, and maintain an orderly learning environment XR Device Maintenance & Operations Maintain VR/AR headsets, controllers, charging stations, and workstation PCs. Clean, charge, annvironment. Troubleshoot hardware or connectivity issues as they arise. Monitor device inventory and support capacity planning for concurrent training sessions. Software Installation, QA Testing & Bug Reporting Install new XR software builds and training modules as they are released. Validate installations and conduct basic QA checks to ensure: Smooth application launch and navigation Proper device tracking and interaction Audio/visual stability Usable flows for trainees Identify, document, and report bugs or performance issues. Communicate clearly with development or support teams to help reproduce and resolve issues. Center Operations & Coordination Prepare XR training spaces, ensuring equipment and layouts are consistent with operational needs. Coordinate schedules with local and global training stakeholders. Maintain high standards of cleanliness, safety, and user experience in both training centers. Assist with tracking attendance, completions, and general training throughput when needed. This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required. What you need: Hands-on Experience with VR/AR hardware installation (e.g., Quest, Vive, or similar platforms). Ability to confidently host and support group training sessions. Strong troubleshooting skills and comfort installing/testing software builds. Excellent communication skills and professionalism when interacting with learners. Preferred Qualifications Experience operating training labs, AV rooms, tech centers, demo studios or similar environments. Familiarity with VR/AR content deployment or device fleet management tools. Ability to support training operations across multiple shifts. Basic experience with networking, PC configuration, or Windows administration (bonus) Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below. Role Location: Texas Compensation Range $40,000-$60,000 Benefits Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company's 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico. Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) Retirement Plan with employer matching. Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance. Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year). All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws. What we believe: We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions. Humility: We will listen, learn, be empathetic and help selflessly in our interactions with everyone. Humanity: Through business, we will better the lives of those less fortunate than ourselves. Integrity: We honor our commitments and act with responsibility in all our relationships. Equal Employment Opportunity Statement UST is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and "fair chance" ordinances. UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance. #J-18808-Ljbffr UST