Warehouse Associate

Paul Smith Warehouse Returns Specialist

Paul Smith is one of Britain's leading independent design companies, driven by a spirit of curiosity, playfulness, adaptability and passion. These values shape every aspect of the brand, whether it's a shirt, a shop or a special collaboration. Reaffirming the values that Paul set down in 1970, 'classic with a twist' remains the guiding principle of the company. Happily positioned between high fashion and formalwear, while taking reference from both, Paul Smith has always been proud to stand apart.

This position is responsible for all customer returns that go through our New Jersey based warehouse. The role ensures that all returns are accepted, checked and packed accurately and in a timely fashion. By liaising with the UK E-Commerce and Customer Service teams, the role will support the growth of the US business.

This role is based at our Lincoln Park, New Jersey Warehouse

What you'll be doing

• Ensure that all customer returns and exchanges are completed in Magento and that the correct procedures are followed according to the nature of the return/exchange. Escalate any issues to management as needed.
• Refund transactions through the Website Admin via the correct payment method or carry out exchange as requested by customer.
• Check all returned items for damages before returning to web for resale. If item is faulty ensure that it is carefully checked and reported to the appropriate department.
• Maintain customer service team up date of the status of returns/ exchanges.
• Provide seasonal feedback reports to ecommerce manager on all fit items, faulty items, and quality issues
• Provide monthly reporting on stock movement in warehouse.
• Maintain returns area and warehouse organized and properly maintained by ensuring that housekeeping standards are met and adhere to Health & Safety standards and guidelines daily.
• Ensure warehouse packing supply is ordered in a timely manner.
• Liaise with couriers to ensure any inquiries with shipping are resolved.
• Transport packages to and from warehouse, retail store and corporate office as needed.
• Ensure that all shipping and customs paperwork is properly completed and submitted.
• Assist with warehouse duties as required by line manager.

Who you are

• Previous experience working in a warehouse/ stock room environment.
• Has a valid and in good standing driver's license and is comfortable driving in NYC.
• Able to lift 30/50+ pounds.
• Good working knowledge in using computer systems.
• Experience in providing excellent customer service.
• Ability to meet deadlines.
• Excellent verbal and written communication skills.
• Passion for style, fashion and the Paul Smith Brand.
• Flexible and reliable.
• Good team member, helpful, approachable and trustworthy.

Why you'll love working with us

Working at Paul Smith means being part of a brand that celebrates creativity, individuality and authenticity. Even though we are a global business, we've stayed true to who we are at heart. Our offices and shops remain welcoming and inclusive spaces built around collaboration, where we encourage our people to be themselves, reach their full potential, and play a part in creating something truly unique.

What's in it for you

• $17-$19 Hourly
• A generous Clothing Allowance.
• Discretionary discount on Paul Smith goods.
• Medical, dental, and vision insurance plans are available through TriNet for the team member plus their spouse, children, or whole family, with generous employer contribution. Pet Insurance and other ancillary benefits available within our comprehensive package offerings!
• 401k with a 3% match.
• 10 company holidays and generous PTO plan.

At Paul Smith, we celebrate and encourage applications from all walks of life into our growing workforce. We are committed to empowering people from any background, belief system, or ethnicity, offering an inclusive environment where talent is recognized and valued.