Support Analyst (Sales Module)

Sales Support Analyst - Tier 1PBS Systems is the fastest growing Dealership Software – All Inclusive Business Platform vendor in North America and we've only just begun!The Opportunity:At PBS, we're transforming how people buy and service vehicles—one dealership at a time. With almost 40 years in the industry, we're the third-largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, and we're growing fast.We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operations—from sales and service to inventory and accounting.At PBS, we are committed to supporting your professional growth. Your career path here can evolve in alignment with your skills, interests, and aspirations.The Role:PBS Systems is looking for a Support Analyst (Sales Module) to join our Client Services team. As a Sales Support Analyst, you will provide excellent support to our new and existing customers in the Sales module of our software. By assisting customers during development, install and training processes of their new dealership software. You will be assisting the customer with new software install training as well as online/on the phone assistance.Responsibilities:Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department and ensuring they are addressed in a professional and timely mannerLogging and documenting all customer interactions within our ticketing system and escalating matters as requiredCollaborating with other groups/departments to streamline service deliveryIdentify opportunities to drive process improvements that positively impact the client's experienceDevelop knowledge and understanding of our software and the supporting InfrastructureAchieve program certification within your primary group within 3 months and additional program certification/s within 18 monthsMaintaining a high level of punctuality as well as a consistent, reliable attendance standardAchieving and exceeding KPI targets and other metrics defined by the departmentAvailable to travel at least one week per month throughout the US and CanadaKeeping abreast of software enhancements and new releases, by attending Apogees and reviewing release notesCommit to ongoing personal development and cross-training as recommended by your Team LeadContribute to our Knowledge Base to support team processes, knowledge exchange and advance project outcomesQualifications:High school diplomaMust have Valid Driver's licenseExcellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.Previous customer service, helpdesk or dealership experience will be considered an assetExcellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writingStrong decision making and analytical abilitiesDetail orientedEffective time management and organization skillsAbility to work independently and within a team environmentWhat we offer:Professional Development – Continuous training, industry certifications, and clear pathways for career advancementTravel Opportunities - Travel to locations across Canada, the U.S., and the CaribbeanComprehensive health benefits - Medical and dental coverage to support your well-beingPaid Time Off – Generous PTO to help you recharge and maintain work-life balanceInclusive culture - A collaborative, supportive team environment where your ideas and voice truly matterEmployee recognition - Regular appreciation programs and performance-based incentivesCompetitive compensation packageCompetitive annual base salary ($45,000k/yr. - $53,000k/yr. USD)Up to $4,800 per year in product certification bonusesOutstanding travel incentive bonusesAdditional performance incentivesAttractive referral bonusesStaff discounts – Exclusive savings with partners such as GM, Dell, and moreShould you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require reasonable accommodations throughout the recruitment process, please contact the Recruiting team at View email address on click.appcast.io.