Technical Project Coordinator

Job Description

Job Description

Technical Project Coordinator

This junior/mid-level technical project coordination position operates in a fast-paced healthcare technology environment and is responsible for managing and supporting software and program implementations and assigned client accounts. The successful candidate must combine strong technical aptitude with project execution, independently understanding system functionality, translating client needs into actionable technical requirements, coordinating with implementation and development teams, and validating solutions. The role also manages client expectations, builds trusted relationships, and becomes knowledgeable about HCI's products, programs, and technology.

This is a hands-on, technically focused coordination role—not solely an administrative or client relationship position. Candidates must be comfortable investigating software issues, analyzing workflows and data, asking informed technical questions, documenting requirements, and testing deliverables. Excellent client communication, organization, attention to detail, and ownership of deadlines are also essential. This is a remote, hybrid, or in-office position, located in Ellicott City, MD (preferred) and remotely.

Qualifications/Competencies:

The successful candidate is a highly motivated, technically curious self-starter with strong critical thinking, analytical ability, attention to detail, and the initiative to learn complex healthcare technology platforms quickly.

• Strong technical aptitude and demonstrated ability to learn, navigate, and troubleshoot complex software applications and workflows are required; proficiency with Microsoft Excel, Word, and PowerPoint is also required

Required: Strong proficiency in Microsoft Excel, including formulas, sorting/filtering, data validation, reconciliation, and analysis of implementation and eligibility data.

• Bachelor's degree or related work experience is required
• Must be able to effectively manage and complete multiple issues simultaneously
• Must possess excellent written and oral communication and organizational skills
• Proven ability to work effectively in a team environment with associates
• Effective planning and priority setting. Ability to manage several projects simultaneously while working under pressure to meet deadlines
• Excellent problem solving, strong analytical skills, and a thorough knowledge of plan designs
• Experience with HRIS, benefits administration, eligibility/enrollment, database-driven systems, or comparable enterprise technology platforms is strongly preferred
• 1-2 years experience with project administration, account management, and/or project management
• 1-2 years experience working in the US healthcare or insurance industry is preferable
• Hands-on experience with software implementation, technical support, system configuration, quality assurance, or IT project coordination is strongly preferred; a software development background is not required

Ability to translate business needs into clear technical requirements, workflows, issue descriptions, and acceptance criteria is required

Ability to investigate problems logically, identify likely root causes, and escalate with useful evidence rather than relying solely on others for solutions is required

Experience with ticketing/project tracking tools, test cases, user acceptance testing, data validation, or basic reporting is preferred

Comfort collaborating with developers, implementation specialists, product teams, and clients to resolve technical questions is required

• Travel to client meetings or HCI facilities may be needed on occasion

Primary Responsibilities:

Lead and coordinate end-to-end implementation projects, from requirements gathering and project planning through configuration, testing, deployment, and handoff.

Develop and maintain project timelines, milestones, dependencies, owners, and deliverables across clients, insurance carriers, third-party administrators (TPAs), developers, data teams, and configuration teams.

Understand customer business and technical requirements; evaluate HCI platform capabilities, identify gaps, and work with internal teams to define practical solutions.

Coordinate data mapping, configuration activities, testing plans, issue resolution, and readiness reviews to ensure accurate and timely deployment.

Use Microsoft Excel to organize, reconcile, analyze, and validate project data, track deliverables, and support implementation reporting.

• Manage client account portfolio or support in a larger team environment to drive client satisfaction and deliver and drive projects to successful completion
• Own and manage client interactions to ensure year to year renewals
• Ensure client needs are being met and understood by each department in the company, including handling client interactions, working to find solutions, and coordinating with other internal divisions to ensure clients have the best experience with HCI.
• Provide consultation for program and solution enhancements, inform client of the availability of new services, and seek new business opportunities
• Connect with key business executives and stakeholders to provide effective communications and identify new business opportunities for growth
• Facilitate meetings, communicate to all interested parties, and mitigate risks daily

Gather, clarify, and document functional and technical requirements, including workflows, dependencies, acceptance criteria, and scope changes

Triage and investigate application, configuration, integration, or data issues; reproduce problems and document findings for technical teams

Coordinate technical tasks, defects, dependencies, and resolution timelines with development, QA, and implementation teams

Execute and document functional testing and user acceptance testing; verify fixes and confirm solutions meet client requirements

Learn HCI platform capabilities sufficiently to explain system behavior, identify gaps, and support demonstrations and implementations

• Identify and solicit information from multiple stakeholders
• Document, organize, maintain, and perform the work for assigned projects
• Able to communicate issues, gaps, and questions related to the project requirements and questions to the internal team
• Test and validate deliverables to ensure that requirements meet specifications
• Present demonstrations and train customers in person or online
• Travel to client meetings or HCI facilities may be needed on occasion
• Handle administrative and organizational tasks, priorities, and resourcing for the project team to keep the project on track
• Perform other duties as assigned

Healthcare Interactive Inc. is an equal opportunity employer.

Who We Are:

Healthcare Interactive, Inc. (HCIactive) is a Pure Healthcare AI company. We build the AI operating layer for healthcare administration: the intelligence that runs eligibility, enrollment, claims and benefits that work behind the scenes.

What We Do:

We build AI that thinks and works like a healthcare expert, not a chatbot bolted onto old software. Two ideas guide the work:

• Human Experience Engineering (HXE). We start where people struggle: members, employers, brokers and administrators. HXE finds the friction and designs the experience around how people actually ask for help.
• A Healthcare Brain: Conversation is the experience. Underneath it, coordinated AI agents retrieve knowledge, interpret policy, reason through workflows and produce documents, so the complexity stays out of the user's way.

Who We Serve:

We work with health insurance carriers, third-party administrators, employers, brokers and the members they cover.

Why HCIactive

We are not a SaaS vendor, a chatbot company or a consultancy. We are healthcare AI infrastructure: the layer that does the administrative work, not another screen people have to learn. Every workflow we run makes our agents sharper, which lowers cost and improves the experience for the people we serve.

Range: $50,000 - $60,000