Applications Support Specialist

The Applications Support Specialist will provide remote and onsite technical support (hardware and software) to the end users of this organization, work on application integrations and support and assist with projects as needed. This is a full-time, hourly position working Monday through Friday from 8:00 am to 5:00 pm. The position is located in Enterprise, FL.

Do you believe that every child deserves a healthy, happy, nurturing environment in which to grow? Are you an individual who desires to dedicate your career to enriching the lives of children and families? If so, we look forward to you joining Residing Hope where you can make a positive difference to children and families in need.

How We Help Children in Need

At Residing Hope, we believe that children and families should be empowered to experience the transforming love of Christ through evidence-based care and holistic services. This is reflected in our work as we care for children in crisis, including those abused, abandoned or neglected.

We give love, hope, and a place to live to more than 500 children through group homes, foster care, an independent living program, and specialized therapy.

Why Residing Hope?

• Competitive insurance plans, including health, dental, vision, life insurances, and more
• Work life balance, including flexible scheduling, generous paid time off plans and ten paid holidays per year
• Retirement benefits with up to a 5% contribution match
• Educational tuition reimbursement and certification incentives
• Incredible training opportunities
• Discounted tuition rates to our onsite Montessori school

What You Need

• Bachelor’s Degree in Information Technology or related field of study and two years’ experience in IT/Applications support or database management preferred; or any combination of training, education and experience which would provide the required knowledge, abilities and skills to successfully perform in this role.
• Knowledge of windows based networks, routers, firewalls, servers, and security software.
• Knowledge in Database development, management and maintenance.
• Knowledge in web design and development, preferred.
• Genuine interest in assisting others with technical problem solving.
• Must be able to work long hours during emergencies, system maintenance/upgrades, and at other times when needed.
• Must be willing to travel to provide support to our satellite offices throughout Florida.
• Must be willing to learn, research and recommend solutions.
• Must be able to communicate both written and orally.
• Must have strong customer service skills.
• Ability to maintain sensitivity to our target population’s cultural and socioeconomic characteristics.

Essential Duties and Responsibilities

• Computer, mobile devices and peripherals setup and installation.
• Troubleshoot, maintain and resolve equipment (computers, mobile devices, etc.) and software issues.
• Work with IT Applications Support Specialist II to provide Database support to our Development and Finance departments. Assist with queries, forms, periodic letters and general troubleshooting.
• Assist in testing new hardware and software prior to implementation.
• Maintain an inventory of all IT systems.
• Assist IT Applications Support Specialist II in management of Lauris Client Management system.
• Provide remote and onsite hardware and software support to satellite offices.
• Keep all security fixes and updates applied to equipment and software.
• Keep Antivirus software updated on all equipment.
• Manage radios, phone systems and spectrum devices
• Assist with managing the Access Control systems
• Install new software; update existing software and operating systems as needed.
• Provide technology training to end users.
• Participate in the quality improvement process.
• Advise/recommend Information Technology Director on equipment upgrades and improvements in the system.
• Perform all other job duties and responsibilities, as assigned.

EQUAL EMPLOYMENT OPPORTUNITY

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.