Team Captain RN - W38th - Primary Care

Division: Eskenazi Health


Sub-Division: FQHC


Req ID: 24375


Schedule : Full Time


Shift : Varied (Days/Evenings)


Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.


FLSA Status

Non-Exempt

Job Role Summary

The Team Captain, RN is the nurse responsible for the overall care of patients assigned to their team's providers. This includes risk assessment and coordination of care for high-risk patients, tracking quality metrics, delivering elements of patient education, and serving as the principal point of contact for patients and other care providers outside of face-to-face appointments. The Team Captain supervises and directs the activities of team nurses and support staff. Models Eskenazi Health Values. Actively supports the Eskenazi Health Mission.

Essential Functions and Responsibilities

• Engages with transformational leadership that commits people to action.
• Innovates and utilizes evidenced based practice to improve outcomes.
• Enables colleagues to act through teamwork, encouragement and empowerment.
• Models professionalism and dedication; sets an example for others to follow.
• Recognizes others; celebrates team/staff accomplishments, mentors team members
• Manages timelines/deadlines of team projects and site projects as assigned.
• Participates in interview process and evaluations for clinical positions.
• Assigns team members role-appropriate responsibilities and assignments.
• Assists team members in professional growth by delegating tasks that are in alignment with their scope of practice and competence level.
• Holds staff members accountable for completing the tasks assigned to them.
• Leads the patient care team to achieve excellence in patient care. To facilitate team care, The Team Captain sits in the common area with the physicians and other clinical support staff assigned to her/his team.
• In cooperation with the Triage Nurse Captain, ensures requests for medication refills, test results, and other patient concerns are completed in a timely manner.
• Promotes team-based care by utilizing the Eskenazi Health Model of Excellence (EME) tools.
• Works patient panels to meet quality metrics by outreaching to patients who need disease- or age-specific screening, care follow up and testing.
• Works with team providers and team members to provide patient education regarding diagnoses, medications, and wellness and self-management skills.
• In conjunction with other nurses and medical assistants on the team, provides nurse visits for patients assigned to the team, and ensures that team members provide care within their scope of practice.
• Assists site management in community outreach efforts at health fair events.
• Promotes practice growth through attracting and retaining new patients.
• Ensures requests for medication refills, test results, and other patient concerns are completed in a timely manner.
• Works patient panels to meet quality metrics by outreaching to patients who need disease- or age-specific screening and testing.
• Works with team providers and team members to provide patient education regarding diagnoses, medications, and wellness and self-management skills.
• Provides nurse visits for patients assigned to the team and ensures that team members provide care within their scope of practice.
• Works collaboratively in the care and care management of patients and their families.
• Develops goals for professional growth of self and team members.
• Demonstrates clinical nursing competence, understanding of job expectations and compliance with organizational policies and procedures.
• Accountable for the safety and care of the patients/families within the team's panel.
• Functions as a resource to the team and others within the health center and EHC.
• Uses critical thinking skills in the care of the patients/families and to resolve issues within the team.
• Knowledgeable about the patients assigned to the team's panel; alert to potential admissions, patient/family needs for equipment in the home, therapies, referrals, or procedures.

Job Requirements
• Registered Nurse required; with current license to practice in the State of Indiana
• Four years progressive professional experience as a nurse required
• One-year previous leadership experience strongly preferred.
• BSN preferred.
• Must complete Eskenazi Institute for Leadership training within 18 months of assignment.

Knowledge, Skills & Abilities
• Fully proficient verbal and written communication skills.
• High degree of emotional intelligence; self-awareness, self-regulation, motivation, empathy, and social skills.
• High levels of accuracy, productivity and good judgment required in developing and maintaining a positive public and community image.
• Detail oriented, solid organizational ability.
• Superior customer relations abilities
• Ability to work independently, devise own work patterns and prioritize tasks.
• Capable of handling multiple tasks and projects concurrently
• Demonstrates excellent writing skills, creative excellent listening/interviewing skills, sound project and management skills.
• Advanced computer skills required, including Microsoft Word, Excel, and Outlook
• Creative, innovative; utilizes evidenced based practice, change theories and the Plan-Do-Check-Act methodology to drive continuous improvement.
• Utilizes age-, education- and socially appropriate communication skills.
• Skills in interpersonal relations, conflict resolution, education, community & organizational development.
• Ability to analyze complex situations and perform effective problem-solving functions.
• Knowledge of human behavior, social environment, and agency resources
• Works effectively with a wide variety of professionals, patients, and their families.
• Ability to analyze and interpret data, prepare necessary reports, and make recommendations.
• Inspires a shared vision and enlists the support of others.

Accredited by The Joint Commission and named as one of Indiana's best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.