Patient Access Specialist- Hospital

Patient Access Specialist

Schedule: MondayFriday, 7:30 AM4:00 PM

Education Requirements: High School Diploma or equivalent required

Experience Requirements: Minimum 6 months of experience in a medical office setting with high-volume direct patient contact OR 1 year of experience in a high-volume direct public contact role

To provide exceptional patient support and administrative coordination in a fast-paced oncology clinic environment. The PAS is responsible for gathering and recording patient information, confirming insurance coverage, verifying authorizations, scheduling appointments, and serving as a liaison between patients, providers, and insurance companies.

Key Responsibilities:

• Gather and accurately record required patient information
• Verify insurance coverage and determine patient financial responsibilities
• Confirm required authorizations and referral requirements
• Schedule physician office visits, cancer treatment appointments, and ancillary services
• Coordinate complex and high-volume patient appointments and procedures
• Serve as a resource for physicians, nursing staff, patients, referring offices, and insurance companies
• Answer approximately 20% of incoming clinic calls to schedule, transfer, or triage patients appropriately
• Explain detailed procedures and address patient questions within scope
• Coordinate appointments with medicine and surgery clinics
• Manage reschedules and waitlists as needed
• Prepare and distribute new patient packets via mail, fax, or email
• Direct patients to appropriate healthcare providers for additional care needs
• Accurately enter patient information into the electronic medical record (EMR)

Skills & Qualifications:

• Strong customer service and communication skills
• Ability to multitask in a high-volume healthcare environment
• Experience with scheduling and patient coordination preferred
• Strong attention to detail and data accuracy
• Comfortable handling sensitive patient information confidentially
• Proficiency with EMR systems and standard office software preferred