Shift Leader

Shift LeaderA shift leader will be required to be cross trained in all crew level job positions and maintain a working knowledge to supervise the execution of these positions and to aid in the orientation and training of new team members to these positions. The Shift Leader works with the Restaurant Management Team to ensure all activities are consistent with and support the restaurant's business plan.Duties/Responsibilities:Must have an outgoing and positive attitude in dealing with guests.Carry a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first and quality-focused mentality.Ensure that we provide a quality product to all guests with quick and friendly service.Ensure to immediately notify the General Manager of all issues or complaints from customer and staffEnsure guest engagement. Checks on Guests at the table to ensure our service and enjoyment standards are delivered.Share your knowledge with others to encourage and champion teamwork and operational successBuild brand dedication through outstanding serviceCoordinate all cash handling policies and proceduresRespond quickly and effectively to all emergency situationsCoach in the moment when standards are not being met and celebrate when they areBe encouraging of your team even with the seas are rough. Help where you are best needed and celebrate successesMentor the general staff in the absence of Shift ManagerEnsures shift staffing is correct and takes corrective action as necessary.Must be willing to assist all other positions when necessary.Performs other related duties as assigned.Required Skills/Abilities:0 - 3 years of server, cashier, line cook, prep cook or combination of experience in a restaurant or customer service establishment.Hardworking, professional dedication, strong interpersonal communication skills, and strong teamwork spiritEducation / Qualifications:High school diploma, or equivalent work experience.Previous experience or working knowledge of restaurant operationsFood Handler Certificate as required by local standardFluent in English / Preferred languages: Mandarin and SpanishPhysical Requirements:Ability to lift, carry, deliver and/or serve items weighing up to 20-40 pounds throughout an eight-hour shiftAbility to balance serving tray when transferring for food orderAbility to stand and walk continually throughout an 6-8 hours shiftAbility to bend, stoop and reach for products and itemsAbility to work to various temperature environment, for example low temperature in the refrigerator and high temperature in the cooking areaAbility to clean and maintain station in practicing good safety and sanitationAbility to work in loud areas, for example, the music for special performance and/or loud noise from the dishwasher machineAbility to attend work as scheduled, working various schedules and shifts throughout normal business hoursAbility to meet the needs of the restaurant and support hours of operation.