Senior Manager, Revenue Operations Scaled Services, Enablement and Support - Member Experiences - Sam's Club Connect

Role Description

The Senior Manager, Member Experiences will lead the strategy and execution of member-facing (B2C) events and activations across Sam's Club. This role is responsible for bringing the Sam's Club Connect retail experience network to life through in-club and in-market experiences that engage members, elevate the brand, and drive measurable business impact.

This role requires a strong operator and collaborator with expertise in experiential marketing, capable of translating strategy into high-quality execution. The ideal candidate blends creativity with operational rigor and thrives in a cross-functional, fast-paced environment.

What you'll do

• Plan and execute all member-facing events
• Translate Sam's Club Connect's strategy into scalable, high-impact B2C experiences that drive engagement and member value.
• Ensure all activations are aligned to brand standards and deliver measurable outcomes.
• Partner with Merchandising, Marketing, Membership, Media, and Operations to deliver priority, integrated experiences.
• Build strong working relationships, including Media Strategy to ensure seamless promotion, coordination and delivery.
• Establish and manage timelines, budgets, and workflows across concurrent activations.
• Implement consistent processes for planning, execution, and post-event measurement.
• Track performance metrics; optimize programs based on insights and feedback.
• Manage relationships with experiential, production, and technology vendors.
• Support vendor selection to ensure quality, efficiency, and consistency.

Qualifications

• 6-8 years of experience in experiential marketing, event execution, or brand activations.
• Proven experience managing end-to-end execution of consumer-facing events or programs.
• Strong cross-functional collaboration skills within complex, matrixed organizations.
• Experience managing vendors, budgets, and multiple projects simultaneously.
• Understanding of retail, omnichannel marketing, or member/customer engagement.
• Strong organizational and communication skills, with attention to detail and follow-through.

Benefits

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Salary Information

The annual salary range for this position is $90,000.00 - $180,000.00. Additional compensation includes annual or quarterly performance bonuses and may also include Regional Pay Zone (RPZ) based on location.

Company Description

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.