Customer Care Representative

Job Title

The specific pay rate and level will depend on the successful candidate's qualifications, prior experience, and location.

We are located in the DFW Airport Business Park

A Day in the Life

As the Customer Care Representative, you will be the primary point of contact for external customers and will also support internal teams. As calls and emails come in, you will respond quickly, identify the customer's needs, document the interaction and follow-up activities, and either resolve the issue or route it to technical support. This role is a great fit if you have poise and maturity, strong communication skills, and the ability to manage a high volume of inquiries in rapid succession. You will collaborate with nearly every department in the organization, and a service-minded approach is essential to success.

What You'll Do

• Handle and process customer service calls and emails related to rentals of electronic test and measurement equipment
• Provide final resolution for each service inquiry, including repairs and returns, exchanges, and equipment un-sells
• Assess each situation independently and take appropriate action that balances the needs of the customer and the company
• Evaluate equipment returned by customers and determine the appropriate disposition
• Partner with customers to resolve discrepancies and provide required documentation and return logistics
• Provide technical guidance to internal support teams and external customers
• Continuously build knowledge of the business, customers, and equipment to stay ahead of evolving needs
• Perform other duties as assigned

Must Haves

• 2+ years of experience in a customer support environment
• Ability to work a 9:00 a.m.6:00 p.m. shift
• Ability to multitask in a fast-paced environment
• Strong attention to detail
• Strong computer skills, including Microsoft Office (Excel) and other programs or platforms
• Excellent customer service and problem-solving skills
• Strong interpersonal, communication, and organizational skills; ability to handle high call volume and meet goals and deadlines
• Proven analytical, decision-making, and negotiation skills
• Advanced verbal and written communication skills

Nice to Haves

• Bilingual skills are a plus
• Associate degree or equivalent relevant experience

Perks

• A great place to work where you're encouraged to share ideas and opinionsbecause you matter
• Wellness resources to support quality of life, including topics like nutrition, exercise, emotional health, and more
• Paid time off, plus 10 company-paid holidays and 2 half-day holidays
• A variety of benefits designed to offer flexibility, choice, and a simple selection experience
• 401(k) retirement plan with company match
• On-site gym
• Company-paid life insurance
• Additional options, including DailyPay, HSA, FSA, EAP, and pet insurance

Flexibility & Evolving Responsibilities

This job posting describes the general nature and level of work expected in this role and is not intended to be a comprehensive list of all duties and responsibilities. Responsibilities may evolve over time, and team members may be asked to take on additional tasks or adjust priorities in response to changing business needs, with or without notice. This flexibility supports our commitment to collaboration, agility, and shared success.

Pre-employment screenings are conducted after a conditional offer of employment is extended, in accordance with fair hiring laws. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. Candidates must be legally authorized to work in the United States on a permanent basis. We do not sponsor employment visas or provide immigration sponsorship now or in the future. We use E-Verify to confirm employment eligibility.