Senior Manager, Billing & Payment Platforms

Job Description

Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.

This is a remote position.

Position Title: Senior Manager, Billing & Payment Platforms

Base Salary: $125,000 to $183,000 annually DOE

Bonus: Target annual bonus

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge.

As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.

Our Company Values:

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
• Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions.
• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.
• Earning Your Trust: We build trust through clear, honest, human communication.

Job Summary

The Senior Manager - Billing and Payment Solutions provides end-to-end leadership for billing and payment platforms across a multi-system environment (DPI, GTV, and legacy). This role is accountable for platform integrity (rating, invoicing, payments, and posting), operational stability, and a forward-looking, AI-first modernization roadmap that reduces manual interventions, eliminates revenue leakage, and improves customer trust through automated, scalable architecture.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

Platform Stability & Availability (End-to-End)

· Own end-to-end billing platform stability and availability across residential, small business (SMB), commercial, enterprise, and wholesale services.

Billing Execution Accuracy & Controls (Rating ? Invoice ? Bill Delivery)

· Ensure accurate rating, invoicing, bill generation, and bill delivery across DPI, GTV, and legacy systems; define controls that prevent missing/incorrect bills.

Order-to-Bill & Billing Data Integrity (Triggers, Mapping, Tech Debt)

• Own order-to-bill and service-to-bill trigger integrity; partner with Product and Engineering to ensure service activation/changes are reflected correctly in billing.
• Drive billing data integrity (account alignment, service mapping, migration/coexistence correctness) and reduce technical debt created by manual corrections.

Payments Processing, Exceptions & Customer Experience

• Own payment processing integrations (credit card, ACH, autopay) and vendor relationships; ensure reliable authorization, settlement, posting, and customer experience.
• Monitor and reduce payment failures/rejections through instrumentation, root-cause analysis, vendor escalation, and remediation plans. xhyhwjd
• Oversee payment exceptions including refunds, chargebacks, closed-account limitations, and manual corrections; ensure reconciliation and downstream financial accuracy.

Compliance, Incident Leadership & Modernization/Governance