Technical Setup Specialist

About us

Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the challenges businesses face in connecting with their customers, Kenect helps companies streamline communication, enhance customer satisfaction, and drive growth through its innovative messaging and reputation platform. Trusted by thousands of businesses, our passionate team is committed to building technology that fosters closer connections and helps businesses thrive in a digital-first world.

About This Role

As a Technical Setup Specialist, you'll be the expert guiding customers as they get started with Kenect. This role focuses on managing the technical configuration of accounts, integration connections, and product features to ensure a seamless experience for both new and existing users. This role includes walking customers through key configuration steps and resolving technical issues that may arise during onboarding. You'll also take ownership of escalated setup tasks, coordinate internally and externally to continue momentum, and make sure customers are fully activated and positioned for long-term success.

What You Will Be Doing

• Virtually conduct account setup meetings with stakeholders
• Guide customers through compliance with 10DLC text messaging requirements
• Manage potential issues and proactively recommend solutions
• Monitor customer progress and address setup challenges quickly
• Provide fast, clear, and professional responses to customer inquiries with proactive communication
• Collaborate with team members and cross-functional departments on high-priority, time-sensitive matters
• Accurately document activities to maintain visibility and alignment across teams

Skills & Qualifications

• Minimum of 1 year of experience in customer onboarding, customer service, technical setup, or customer support, preferably in a SaaS environment
• Ability to simultaneously manage multiple projects and communication channels
• Strong organizational skills with sharp attention to detail and follow-through on task completion
• Excellent communication skills with the ability to explain complex concepts clearly to both technical and non-technical audiences
• Familiarity with cloud-based platforms and tools (e.g., Salesforce, Jira)
• Ability to identify, troubleshoot, and resolve technical issues
• Proactive, resourceful problem-solver who can handle escalations with confidence

Our Company Values We Hope You Showcase

• See it, Solve it, Get it Done
• Build, Adapt, Win
• Unwavering Customer Obsession

What Kenect Offers!

• Health, dental, vision, life & disability insurance
• Your birthday is a paid day off
• Onsite gym
• Breakroom full of snacks and drinks
• Convenient location next to freeway entrance/exit

We believe in hiring self-motivated team members who can run alongside us without needing to be "managed" along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members who can run without the daily guidance that some companies prefer.

Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and we believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.