Sales Ops Lead: Strategy, Analytics & Automation

Humana is seeking a Sales Support Lead to partner with Call Center leadership, translating priorities into measurable execution across strategy, analytics, routing, and technology enablement. You will drive performance insights, capacity planning, and cross-functional initiatives to enable frontline leaders to focus on coaching and customer experience.

The role collaborates with operations, technology, workforce management, and product teams; travel occasionally to Humana offices may be required