Operations Coordinator

Operations Coordinator – Firefighter PPEAt Gear Wash, we serve those who serve.As a full-service UL Verified Independent Service Provider (ISP) and subsidiary of Fire-Dex, we provide cleaning, inspection, repair, alteration, rental, and logistics services for firefighter protective equipment across the United States.We're looking for an organized, dependable, and computer-savvy Operations Coordinator to help keep our operation running smoothly. This role is the hub of the operation—tracking firefighter gear through the service process, coordinating workflow, supporting customers, solving problems, and ensuring nothing falls through the cracks.If you're the type of person who likes staying organized, learning new systems, helping others, and jumping in wherever needed, this could be a great fit. No two days are exactly alike. You may be processing work orders, helping customers, supporting production, coordinating deliveries, tracking inventory, or solving an urgent operational issue.Most importantly, you'll help ensure firefighters receive clean, compliant, and ready-to-use gear when they need it most.Career Path: This position provides an opportunity to learn all aspects of the operation, develop leadership skills, and grow into future supervisory positions as Gear Wash continues to expand.Responsibilities Include:Track firefighter gear throughout the service process and help ensure accurate and timely delivery.Process work orders, invoices, and customer documentation.Communicate with fire departments and internal teams regarding equipment status and service needs.Answer phone calls and provide administrative support.Maintain work order productivity and support production goals.Learn and utilize the Gear Wash App and other company systems.Support employee training and day-to-day operations.Identify opportunities to improve efficiency and customer service.Troubleshoot operational issues and help solve problems quickly.Assist with equipment maintenance and company verification programs.Occasionally drive company vehicles to support customer pickups, deliveries, and operational needs.Jump in wherever needed to support customers, coworkers, and company goals.Schedule:Monday through Friday, 8:00 a.m. – 4:30 p.m.Pay Rate:$20-$25 per hour, based on experience.QualificationsHigh school diploma, GED, or equivalent required.Strong computer skills and ability to learn new software systems.Strong organizational skills and attention to detail.Ability to manage multiple priorities and solve problems.Strong communication and customer service skills.Team player with a positive attitude and willingness to help wherever needed.Experience in customer service, logistics, inventory control, warehouse operations, manufacturing, production, or a related environment preferred.Bilingual English/Spanish skills are a plus.Valid driver's license and acceptable driving record.Ability to occasionally lift and/or move up to 50 pounds.Benefits IncludeCompetitive salaryProfit-sharing bonuses based upon company successHealth, dental, and vision insurance for you and your familyPaid time off and parental leave401(k) with employer matchingLife insurance and short-term disability insuranceEmployee Assistance Program (EAP) for your householdLocal entertainment and event discountsMeaningful work supporting firefighters and first respondersMore About UsLocation: Lakewood, COMission: To serve those who serveOur Values: Fun, Integrity, Respect, and Excellence = FIRE!Over 39 years in businessMulti award-winning business and cultureOpportunities for growth and advancement