Tech Support Analyst II

Job TitleInstalls, modifies and makes repairs to computer hardware and software systems and provides second level technical assistance to system users.Essential Duties and ResponsibilitiesMaintains and deploys computer images and application packages.Configures, deploys, and maintains virtual desktop computers.Manages inventory control of IT equipment and supplies.Upgrades computer hardware and software components.Configures and installs project site/office IT equipment.Remains abreast of changes in user and system software and hardware requirements.Provides second level end-user support.Configures, and deploys corporate mobile devices.Administers corporate mobile phones services.Troubleshoots minor network issues.Consults with outside service provider when problems cannot be resolved internally.Additional Duties and ResponsibilitiesSupports and adheres to the matrix organization format.Models and reinforces safety as a top priority of the organization. Always wears a hard hat and other appropriate personal protective equipment in the field.Practices the AQM philosophy of continuous improvement.Meets schedules and deadlines, adheres to policies and procedures and maintains a good attendance/tardiness record.Ensures client satisfaction, both internally and externally, through positive, pleasant, professional and efficient handling of issues.Exercises good interpersonal skills by gladly assisting others to accomplish work of the organization, even if it is outside the scope of regular duties.Performs other duties as assigned by the Supervisor.Education, Experience, and SkillsTwo-year degree/certificate from a college or technical school; and three years related experience and/or training; or equivalent combination of education and experience.Technical and Mental SkillsReads, analyzes and interprets documents such as safety rules, operating and maintenance instructions and procedure manuals.Writes routine reports and correspondence.Speaks effectively before groups of customers or employees of organization.Defines problems, collects data, establishes facts and draws valid conclusions.Calculates figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.Interprets a variety of instructions furnished in written, oral, diagram or schedule form.Organizes and manages time, duties and activities efficiently.Physical DemandsWhile performing the duties of this position, the employee is regularly required to sit and stand; walk; use hands to finger, handle or feel; reach with hands and arms; and hear and speak. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.J.R. Filanc Construction Company, Inc. is proud to be a drug free workplace. J.R. Filanc Construction Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status or any other characteristic protected by applicable federal, state or local law.