BDR Representative

Business Development Center Representative (BDR)

The BDR will be responsible for follow up on internet leads, inbound calls, unsold showroom traffic and targeted campaign customers. The BDR will be responsible for scheduling appointments from all lead sources and diligent follow up throughout the process.

Sales Department Operations and Customer Service are key results areas for this role.

Major duties and responsibilities include managing leads, meeting dealership customer satisfaction standards, follow up and set appointments for internet leads, phone ups and unsold showroom traffic from all four locations, providing a prompt, dependable, high quality experience to all customers in the motorcycle sales department, working with BDM and Sales Manager to ensure individual and department sales goals are met, conducting business in a variety of traditional and non-traditional methods, showing each customer advantages of Seacoast Harley-Davidson, Harley-Davidson Shop of Rochester, Twin State Harley-Davidson, Big Moose Harley-Davidson and Boston Harley-Davidson versus other competitors, and following procedures to ensure timely and proper completion of workflow in the CRM.

Customer service duties include replying/greeting new customer inquiries immediately, in a courteous and friendly manner, handling internet and phone leads quickly and courteously, ensuring customers are properly qualified for needs, wants, and ability to buy, practicing a feature/benefit selling methodology, handling customer complaints reasonably, showing empathy and a positive attitude, cultivating prospects, and attending training sessions as assigned to maintain dealership performance standards.

Other duties include any tasks as assigned.

Supervisory responsibilities include none.

Commitments include having a passion for the motorcycle industry, commitment to a smooth business development center sales process, treating all employees and customers fairly, courteously, and with dignity, modeling superior customer service behavior, remaining current with all sales department training, being prompt and available for flexible scheduling, being honest and fair in all business dealings, continually learning more about the products and services you sell, and staying current on motorcycle trends and selling features.

Qualifications and job requirements include being comfortable on the phone, comfortable using scripts and word tracks, ability to get along with a broad customer base, previous motorcycle sales experience, BDC experience preferred, proficiency with computer applications including e-mail, video, and CRM, being well organized and able to multi-task, exceptional verbal and written communication skills, high energy level, excellent follow-through skills, ability to work effectively with all areas of the dealership, and knowledge and experience with Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.

Physical demands include occasionally loud noise level, ability to balance and push a 900 lb. motorcycle, and spending the majority of the day on your feet.

Working conditions include potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department, and occasionally exposed to exhaust fumes or other airborne particles.