Lead Boiler Service Technician

Job Description

Job Description

• 25% travel required

• 1-2 nights stay during travel assignments.

Department: Service

Location: Multiple (OH, MI, IN, KY)

Job Type: Full-time, Permanent

Reports to: Service Manager

Our client is a premier leader in the industrial and commercial boiler industry. They specialize in the installation, maintenance, and repair of high-quality boiler systems across commercial, industrial, and institutional markets. Committed to operational safety and efficiency, our client is looking for a skilled and reliable Lead Boiler Service Technician to join their expanding regional team.

We are seeking a highly experienced Master / Lead Service Technician to spearhead service operations for commercial and industrial boiler systems. In this role, you will diagnose, maintain, and repair burners and control systems while providing technical leadership to field technicians. The ideal candidate blends deep technical mastery with a commitment to safety and exceptional customer service.

• Technical Execution: Perform startup, inspection, maintenance, and repair of steam/hot water boilers, combustion systems, controls, and auxiliary equipment (deaerators, feedwater tanks, water softeners, etc.).

• Diagnostics: Conduct root cause analysis on complex mechanical and electrical issues to determine and execute appropriate repairs.

• System Calibration: Execute precise system calibrations according to manufacturer specifications.

• Leadership & Mentorship: Lead, mentor, and oversee the work of field service technicians, ensuring jobs are completed accurately and on schedule.

• Documentation: Complete work orders and service documentation with high accuracy; maintain company vehicle, tools, and inventory.

• Client Relations: Communicate findings and recommendations clearly to customers; identify opportunities for system upgrades to improve efficiency and longevity.

• Emergency Support: Participate in an on-call rotation for emergency service requests, including occasional overtime and travel.

• Experience: 10+ years in the maintenance, inspection, and repair of boiler systems and related equipment.

• Technical Knowledge: Deep expertise in combustion systems, electrical/mechanical troubleshooting, and control instrumentation.

• Schematics: Demonstrated ability to read and interpret CAD prints, electrical schematics, and technical manuals.

• Education: High school diploma or GED equivalent.

• Travel: Valid driver’s license and the ability to travel to regional customer sites.

• Previous experience in a supervisory or Lead Technician capacity.

• OEM or manufacturer-specific training certifications.

• Experience spanning both light commercial and heavy industrial environments.

• Ability to lift and carry heavy equipment/tools.

• Comfortable working in industrial environments, including tight spaces, ladders, and varying weather conditions.

• Problem Solving: Strong analytical abilities to tackle complex system failures.

• Communication: Excellent verbal and written skills for client-facing interactions.

• Reliability: Ability to work independently and manage time effectively to meet deadlines.

• Safety-First Mindset: Unwavering commitment to operational excellence and safety protocols.

Our client offers a robust package designed to reward expertise and dedication:

• Competitive Pay: High hourly rate based on experience level.

• Insurance: Comprehensive medical, dental, and vision coverage.

• Retirement: 401(k) plan with a company match.

• Perks: Company vehicle, mobile phone, and all necessary tools provided.

• Growth: Paid time off, holidays, and ongoing professional development/training programs.