TRAINING AND DEVELOPMENT MANAGER

Assess and analyze training needs through surveys, interviews with employees, focus groups, or consultation with managers to develop new training programs or modify and improve existing programs. Design, plan, organize, or direct orientation and training programs for new and current supervisors. Offer specific training programs to help workers maintain or improve job skills. Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures. Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement. Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on‑the‑job training, meetings, conferences, and workshops. Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors. Obtain, organize, or develop training procedure manuals, guides, or course materials, such as handouts or visual materials. Knowledge Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. Skills Learning Strategies — Select and use training/instructional methods and procedures appropriate for the situation when learning or teaching new things. Instructing — Teach others how to do something. Active Listening — Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking — Talking to others to convey information effectively. Monitoring — Monitoring/Assessing performance of yourself or other individuals to make improvements or take corrective action. Coordination — Adjust actions in relation to others' actions. Reading Comprehension — Understanding written sentences and paragraphs in work related documents. Abilities Oral Expression — Ability to communicate information and ideas in speaking so others will understand. Deductive Reasoning — Ability to apply general rules to specific problems to produce answers that make sense. Fluency of Ideas — Ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). Oral Comprehension — Ability to listen to and understand information and ideas presented through spoken words and sentences. Speech Clarity — Ability to speak clearly so others can understand you. Written Comprehension — Ability to read and understand information and ideas presented in writing. Written Expression — Ability to communicate information and ideas in writing so others will understand. Work Activities Training and Teaching Others — Identify the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. Communicating with Supervisors, Peers, or Subordinates — Provide information to senior management, operations management, supervisors, and stakeholders by telephone, in written form, e‑mail, or in person. Establishing and Maintaining Interpersonal Relationships — Develop constructive and cooperative working relationships with others, and maintaining them over time. Coaching and Developing Others — Identify the developmental needs of others and coach, mentor, or otherwise help others improve their knowledge or skills. Getting Information — Observe, receive, and otherwise obtain information from all relevant sources. Thinking Creatively — Develop, design, or create new applications, ideas, relationships, systems, or products, including artistic contributions. Detailed Work Activities Conduct opinion surveys or needs assessments. Evaluate training programs, instructors, or materials. Conduct employee training programs. Coordinate training activities. Develop training materials. Train personnel to enhance job skills. Education & Experience 5 years of work‑related skill, knowledge, or experience is needed. Work Styles Integrity — Job requires being honest and ethical. Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction. Initiative — Job requires a willingness to take on responsibilities and challenges. Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. Cooperation — Job requires being pleasant with others on the job and displaying a good‑natured, cooperative attitude. Relationships — Job allows employee to provide service to others and work with co‑workers in a friendly environment. Achievement — Job is results oriented and allows employee to use their strongest abilities, giving them a feeling of accomplishment. Independence — Job allows employee to work on their own and make decisions. EOE, INCLUDING DISABILITY/VETS #J-18808-Ljbffr