Patient Financial Counselor

• Area of Interest: Patient Services

• FTE/Hours per pay period: 1.0

• Department: Physical Therapy- West

• Shift: M-F shifts will vary within 645a-530p

• Job ID: 187937

Overview

Coordinate Care. Support Patients. Make an Impact.

Are you someone who enjoys helping others and creating a welcoming experience for every patient? UnityPoint Health is seeking a detail-oriented and customer-focused Clinic Registration Specialist to join our team. In this role, you'll serve as the first point of contact for patients, families, and referral sources while supporting the daily operations of the clinic. You'll play an essential role in ensuring patients receive exceptional service by coordinating care, managing registrations, verifying insurance benefits, processing referrals, maintaining medical records, and supporting billing functions.

If you're organized, thrive in a fast-paced healthcare environment, and are passionate about delivering outstanding customer service, we'd love to hear from you!

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.   Here are just a few:    

• Expect paid time off, parental leave, 401K matching and an employee recognition program .

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family .

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Care Delivery:

Communicates with referral sources and various service sites to coordinate care and provide a smooth transition for persons served.

Creates and maintains an organized work environment. Records, files, and maintains current information pertinent to the operation of the department and maintains medical record of persons served.

Verifies benefits and coverage as assigned. Communicates coverage information with persons served.

Maintains medical record and provides required documentation to payor to assure payment.

Accurately completes billing procedures using appropriate IT systems and software. Exhibits an understanding of third-party payor processes.

Uses resources to improve productivity or delegate appropriately. Specifically, works with other clerical staff and volunteers to enhance services, use time wisely and improve teamwork.

Uses payroll technology to complete processes in an accurate and timely manner as assigned. Assists with cleaning/inventorying equipment and ordering supplies.

Reports any questions or concerns regarding compliance immediately to the attention of department or organization/hospital administrative staff.

Effectively manages supplies through setting and maintaining par levels. Evaluates and adjusts par levels to decrease over stock. Orders additional patient care supplies as patient needs require.

Manages resources to maintain efficient and effective operations.

Demonstrates initiative to improve quality and maximize patient experience.

Professionalism and Personal Development:

Demonstrates professionalism and personal growth in daily actions.

Promotes professional rehabilitation objectives among interdisciplinary team members.

Consistently utilizes a holistic approach (considering physical, psych/social, spiritual, educational, safety, and related criteria, appropriate to the age of the patients served in the assigned service area).

Participates in process improvement for enhancement of care delivery and clinical excellence.

Fosters professional relationships that offer opportunities for enhanced patient access and care delivery.

Exhibits flexibility with assignments including hours of operation to meet business and customer needs.

Exhibits willingness to accept and learn new skills.

May have flexibility to occasionally work remotely outside of their designated UPH location.

Qualifications

Education:

Graduation from high school or GED Required.

Experience:

Two years billing, financial counselor, EMR or health care related experience preferred.

Must have working knowledge of Microsoft Office products and Outlook.

Must be flexible to learn additional IT applications as assigned.