Client Service Representative

We don’t believe in automated phone systems. If you’re looking for a career and a company that fosters real, tangible relationships with clients and coworkers, you’re probably our kind of person! With Capitol Services, you will be able to work with people you know and trust. Under the continued leadership of our original co-founders, and due to a strong employee and customer-focused identity, Capitol Services is committed to our culture and the people who make us different. “We have great people working at this company from coast to coast and I can always rely on my immediate team members and my team members in other offices to help and assist me when needed.” – Lucky Y. – Sacramento, CA Join the Capitol Services Team Named one of the “Best Places to Work” by the Austin American-Statesman, we know that it takes the right mix of passion, dedication, and fun to make a well rounded workplace. Joining the Capitol Services team means working with a best-in-class, passionate team of professionals that truly care about the work we do and the people we do it for. If that sounds like an environment you’d like to be a part of, we’d love to talk to you! Capitol Services is an Equal Opportunity Employer. Applicants have rights under Federal Employment Laws. Family and Medical Leave Act (FMLA) Equal Employment Opportunity (EEO) Employee Polygraph Protection Act (EPPA) Capitol Services is currently seeking a Corporate Client Service Representative to join our growing team! Capitol Services was founded in 1978 and has become a leading provider of services to legal and financial professionals nationwide. Our mission is to provide friendly, high-value, and superior service to our clients amid a collaborative atmosphere that encourages a balanced work-life experience for our employees. Named one of the “Best Places to Work” by the Austin American-Statesman, we know that it takes the right mix of passion, dedication, and fun to make a well-rounded workplace. Joining the Capitol Services team means working with a best-in-class, passionate team of professionals that truly cares about the work we do and the people we do it for. If that sounds like an environment you'd like to be a part of, we'd love to talk to you! Capitol Services is an equal opportunity employer. About the role You will be working in our Carson City, NV location providing support and service to clients by receiving and processing orders related to corporate public record filings and document retrieval. This role involves working full-time from 8:30am to 5:30pm PST, Monday through Friday. What you will do Communicate with clients, coworkers, correspondents, jurisdiction employees, and others in a timely, effective, and professional manner Utilize systems to “build” transactions and release various portions of the order to coworkers, correspondents, or state/county offices for processing Generate proposals for clients, including fees and turnaround expectations Access public record websites to file and retrieve publicly recorded documents Review, prepare, and submit filings, paying close attention to rules and regulations Maintain clear records throughout transactions to ensure accurate results and invoicing Who you are Preferred experience: You have experience in corporate public record filings and document retrieval. You have direct and relevant industry experience in nationwide corporate transactions, including, but not limited to, formations, mergers, conversions, qualifications, amendments, dissolutions, withdraws, and document retrieval. Strong organizational and time management skills: You have the ability to multi-task and prioritize projects / assignments. You have a strong attention to detail and exhibit a reasonable sense of urgency when processing orders to completion. Excellent communication skills: You have excellent verbal and written communication skills. You communicate in both a professional and friendly manner with clients, coworkers, correspondents, and others. Adaptable: You are eager to use new tools and learn new processes and technologies. You can adapt to changing priorities while working in a fast-paced and high-stress environment. You have strong problem-solving skills to address any challenges that may arise. Coachable: You have the ability to retain and implement instruction and training. You are open to learn and navigate our current processes and systems. You are not afraid to ask questions. Positive attitude: You demonstrate a positive attitude. You are courteous and polite, especially when navigating through difficult conversations, problems, or complaints that may arise. Team player: You are able to work in both a team and independent setting. You tend to foster support and dependability towards your peers while also getting your individual tasks done within specific time constraints. Reliable: You are able to work during our regular business hours in our Carson City office. You are a punctual individual and able to follow an assigned work schedule. You are able to maintain client confidentiality at all times. Technical competencies: You are comfortable using Microsoft Software (Outlook, Word, and Excel) and interacting with Adobe PDF documents. Office environment: You are able to remain in a stationary position 75% of the time. What we offer you $20.00 to 25.00 hourly rate, depending on industry experience Discretionary bonus awarded annually, depending on company and individual-level performance, typically 4 weeks of pay 3 medical plans to choose from including a 100% employer-paid option for the employee 100% employer-paid dental and vision benefits for the employee 401(k) with scheduled employer contribution Employer-paid employee assistance program, as well as life and long-term disability insurance 4 weeks of paid time off annually, which begins accruing upon hire, and 10 paid holidays Encouraged work-life balance including a hybrid working model with WFH equipment provided following successful training Office team events and learning development opportunities Applicants have rights under Federal Employment Laws. Please review your rights below Please review our Privacy Policy for information on our practices regarding your personal information. Capitol Services participates in E-Verify . “Every time I talk about my job and the awesome company I work for people want to know if we’re hiring!”– Christine J. – Austin, TX #J-18808-Ljbffr