Customer Master Data Management Senior Manager

Job Description General Summary: The Senior Manager (SM) of Customer Master Data Management reports to the Director of Customer Master & Commercial Data Management in the Commercial Innovation Analytics Operations (CIAO) organization. This individual supports the Global Healthcare Entity Master system (GHEM) and will help drive the customer mastering process, working with a team of data stewards, and supporting overall data governance at Vertex. The ideal candidate is passionate about data, has experience managing data quality and master data initiatives, and understands MDM’s role in enabling and building a 360⁰ view of customers in an enterprise. Key Duties and Responsibilities: Support the overall global customer mastering program. In partnership with IT and other stakeholders, support the commercial data governance process. This also includes data cataloguing efforts (with Collibra). Work closely with a team of data stewards who execute data change requests and other data quality initiatives. Support integrations with CRM systems and other internal systems that depend upon the customer MDM. Act as the data product owner for health care entity data within Vertex’s CRM systems. Facilitate the load of HCO/HCP data into MDM and other downstream systems including CRM. Work closely with Vertex’s Data, Technology, and Engineering (DTE) group to execute technology initiatives. Work closely with, and coordinate the activities of, vendor organizations that support MDM and CRM. Train internal teams on MDM-related processes and procedures. Knowledge and Skills: Bachelor’s Degree (Required) Typically requires minimum 5 years of direct experience with pharmaceutical data; sourcing, integration, analysis, and reporting. Extensive knowledge of master data management (MDM) processes and experience implementing and managing Informatica MDM or other MDM on-prem/cloud-based solutions The candidate communicates effectively with cross-functional stakeholders and is highly comfortable working with data, databases, and systems. Familiarity with CRM systems (Veeva/Salesforce), databases/data warehouses (Oracle/Snowflake), SQL, project planning, agile methodologies, tools such as JIRA and Service Now, and performance metrics and reporting. Experience with data governance, data stewardship, and managing data vendors. Understanding of the legal/regulatory requirements related to managing sensitive PHI/PII and compliance data (i.e. HIPAA, GDPR, HITECH, Sunshine Act, etc.). Demonstrated ability to provide clarity to vaguely defined problems, pragmatic approach to problem solving, and service delivery. Education and Experience: Bachelor's Degree required Typically requires 4-6 years of relevant experience in life sciences organization or healthcare industry with pharmaceutical data; sourcing, integration, analysis, and reporting Pay Range: $137,600 - $206,400 Disclosure Statement: The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law. At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more. Flex Designation: Hybrid-Eligible Or On-Site Eligible Flex Eligibility Status: In this Hybrid-Eligible role, you can choose to be designated as: 1. Hybrid: work remotely up to two days per week; or select 2. On-Site: work five days per week on-site with ad hoc flexibility. Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time. #LI-Hybrid Company Information Vertex is a global biotechnology company that invests in scientific innovation. Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at View email address on click.appcast.io Help Us Achieve Our Mission Vertex is a global biotechnology company that invests in scientific innovation to create transformative medicines for people with serious diseases. The company has approved medicines that treat the underlying causes of multiple chronic, life-shortening genetic diseases — cystic fibrosis, sickle cell disease and transfusion-dependent beta thalassemia — and continues to advance clinical and research programs in these diseases. Vertex also has a robust clinical pipeline of investigational therapies across a range of modalities in other serious diseases where it has deep insight into causal human biology, including APOL1-mediated kidney disease, acute and neuropathic pain, type 1 diabetes, myotonic dystrophy type 1 and alpha-1 antitrypsin deficiency . Founded in 1989 in Cambridge, Mass., Vertex's global headquarters is now located in Boston's Innovation District and its international headquarters is in London. Additionally, the company has research and development sites and commercial offices in North America, Europe, Australia, Latin America and the Middle East. Vertex is consistently recognized as one of the industry's top places to work, including 14 consecutive years on Science magazine's Top Employers list and one of Fortune’s 100 Best Companies to Work For. For company updates and to learn more about Vertex's history of innovation, visit or follow us on Facebook, Twitter/X , LinkedIn, YouTube and Instagram. The diversity and authenticity of our people is part of what makes Vertex unique, and we recognize that each employee brings diverse perspectives and strengths. By embracing those strengths and celebrating differences, we are fostering an inclusive culture where each of us can bring our authentic selves to work, inspire innovation together, and change people’s lives. Our vision is clear: to be the place where an authentic, diverse mix of talent want to come, to stay, and do their best work.