Manager Infrastructure & Operations (62138)
Walsworth
Description
Job Summary:
As the Infrastructure & Operations Manager you will be accountable for reliable secure supportable infrastructure and operational execution across servers multi-cloud platforms backup/recovery core services DevOps/platform operations and multi-site production technology dependencies.
Essential Functions:
- Lead overall IT systems and DevOps engineers; manage priorities staffing performance on call/escalation and development.
- Own infrastructure availability capacity patching backup/recovery monitoring lifecycle cloud operations and technical debt reduction.
- Coordinate major incidents root-cause analysis changes maintenance windows and disaster recovery exercises.
- Ensure infrastructure controls satisfy security and SOC 2 requirements including access logging vulnerability change backup and evidence expectations.
- Maintain architecture diagrams runbooks inventory standards dependencies and recovery documentation.
- Manage infrastructure/cloud vendors licensing costs and service performance.
- Partners with production/business teams to schedule changes and minimize operational disruption.
- Perform all other duties as assigned.
Knowledge Skills and Abilities:
- Expert knowledge with infrastructure operations
- Advanced knowledge with people leadership/mentorship cloud/server/virtualization breadth backup/DR and resilience incident/change/problem management and vendor/cost management
- Demonstrate ownership sound judgment integrity and accountability
- Communicate clearly with technical and non-technical stakeholders
- Balance security reliability cost user experience and production requirements
- Follow change documentation escalation and risk-management standards
- Collaborate with IT and business teams and contribute to continuous improvement
Minimum Requirements:
- Bachelors degree in information technology Computer Science Information Systems or a related field and five (5) years of related infrastructure systems administration cloud operations or technology operations experience; OR
- Associate degree in a related field and eight (8) years of related infrastructure systems administration cloud operations or technology operations experience.
- Prior experience leading or supervising technical staff projects vendors or operational priorities.
- Experience supporting enterprise infrastructure including servers networks cloud platforms backup/recovery monitoring incident response change management and security standards.
Required Experience:
Manager
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