Software Engineering Architect

Job Category: Software Engineering Overview of the Role Spiff is a strategic part of Salesforce Sales Cloud, providing incentive compensation management software. As a Software Engineering Architect focusing on Spiff, you will be the key technical leader defining and guiding critical architectural initiatives across the platform, including the core commission engine, reusable calculation frameworks, database and infrastructure architecture, performance optimization, and data cloud connectivity. You will own and drive the long‑range plan and north‑star architecture. Responsibilities AI‑Native ICM Application Services & Infrastructure Architect Design high‑scale agentic systems that move beyond static logic into probabilistic, data‑driven workflows. Leverage vector database scaling, token‑efficient caching, and AI models such as Claude or Codex for rapid prototyping and automated evaluation. Orchestrate AI pair‑architect workflows, enforce governance, observability, and safety guardrails across the stack. Commission Engine & Calculation Architecture Lead the design of a reusable calculation engine framework for external business domains while maintaining accuracy, auditability, and extensibility. Evolve Spiff’s core commission engine to support complex workflows and enterprise‑scale volumes. Define API contract standards, versioning strategies, and integration patterns for headless ICM workflows. Optimize performance through query tuning, caching, and asynchronous processing. Data Integration & Analytics Partner with Data Cloud teams to design secure, high‑throughput data connectivity patterns. Evolve analytics architecture leveraging Data Cloud and embedded analytics frameworks for proactive incentive insights, trend analysis, and forecasting. Integrate intelligent services with the Agentic Framework using knowledge graphs, retrieval‑augmented generation, and vector databases. Own the data architecture and drive long‑term database strategy and customer migrations. Infrastructure & Guardrails Architect infrastructure patterns with automated guardrails, health monitoring, and alerting to ensure reliability and SLA compliance. Establish cell architecture patterns and deployment strategies for Hyperforce integration and global data residency. Plan database‑tier scaling (sharding, partitioning) and application‑tier patterns for multi‑tenant support. Design zero‑downtime scaling, schema migrations, and traffic routing across cell‑based infrastructure. Required Qualifications 10+ years of software engineering experience, with at least 3 years as a Software Engineering Architect for large‑scale SaaS platforms. Proven success architecting high‑performance calculation engines, workflow systems, or financial transaction platforms at enterprise scale. Experience designing cell‑based or multi‑tenant architectures with robust data isolation, scaling strategies, and service management patterns. Extensive database design, optimization, migration strategies, and distributed system performance tuning. Strong background in API design, contract management, and building developer‑facing platform services. Experience architecting analytics pipelines, data integration patterns, or business intelligence platforms. Preferred Qualifications Direct experience with Salesforce architecture, Sales Cloud, Data Cloud, or Hyperforce infrastructure. Expertise in Ruby on Rails, Elixir, and related technologies within the Spiff stack. Prior work on incentive compensation management, billing systems, or complex calculation engines. Experience with Spiff ICM, Xactly ICM, or CaptivateIQ ICM is a plus. Experience with ML/AI model deployment and machine learning operations for production‑grade systems. Demonstrated ability to lead technical strategy across multiple highly technical engineering teams. Core Technologies Languages & Frameworks Ruby on Rails, Elixir/Phoenix PostgreSQL (advanced: sharding, partitioning, performance tuning) JavaScript/TypeScript (React ecosystem) Distributed Systems & Infrastructure Cell‑based architecture and tenant isolation Microservices, containers (Docker/Kubernetes) Message queues (Sidekiq, Redis, Kafka) Caching strategies (Redis, Memcached) Infrastructure as Code (Terraform) Salesforce Platform Hyperforce infrastructure and deployment patterns Salesforce Data Cloud integration Sales Cloud APIs (REST, Bulk, Streaming, Platform Events) Salesforce security and multi‑tenancy models Accommodations If you need a reasonable accommodation during the application or recruiting process, please submit a request using the Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All employees and potential employees will be assessed on the basis of merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, activity, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, and the majority of related activities. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, and workforce reductions. The company will continue to pursue these commitments as part of its inclusive culture. Compensation & Benefits In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. The typical base salary range for this position is $218,400 – $365,200 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range is $263,200 – $401,400 annually. The range represents base salary only and does not include bonus, incentive for sales roles, equity or benefits, as applicable. #J-18808-Ljbffr Centaur Labs