Student Success Coach

Location Primary Location for Job Responsibilities: Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060. Job Summary Provides guidance and counsels students on an individual or group basis regarding personal, social, academic, educational and career concerns. Connects students with appropriate campus resources to address their individual needs and concerns. Assists with program-specific workshops, events, and academic support initiatives. Serves on various program, department, college and/or university committees as required. Responsibilities Facilitates and conducts required student coaching in assigned area and completes coaching reports for each student meeting Counsels, provides guidance, and connects students with appropriate campus resources to assist with questions, challenges, issues and/or concerns Assists students in defining academic, personal, and career goals; supports students with building life skills; encourages co-curricular and/or extracurricular involvement; and facilitates leadership development Researches and follows up on student concerns to ensure concerns have been addressed or resolved; provides crisis intervention as necessary Assist in the development of customized student success programming Conducts workshops and academic success events for students Monitors student progression towards degree completion and graduation Utilizes university systems to initiate/manage student campaigns, sends notifications, reviews pertinent student data, and examine file notes Assists in tracking and analyzing key metrics to assess the impact of graduation coaching Serves on program, department, college and/or university committees as assigned Required Qualifications Educational Requirements Bachelor's degree from an accredited institution of higher education in related field Required Experience One (1) year of related work experience Preferred Qualifications Working knowledge of Banner (Ellucian) and EAB Navigate preferred Preferred Educational Qualifications An advanced degree from an accredited institution of higher education in a related field Preferred Experience Experience working or teaching at an institution of higher education Abilities Knowledge, Skills & Abilities Able to utilize career and personality inventories Able to handle multiple tasks or projects at one time meeting assigned deadlines Knowledge Knowledgeable in high impact practices, trends in advising, and general education requirements for degree programs Knowledge of federal and state rules and regulations as they apply to financial aid Skills Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite) Strong attention to detail and follow up skills Strong customer service skills and phone and e‑mail etiquette Equal Employment Opportunity Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community. For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, View email address on click.appcast.io. Other Information This is not a supervisory position. This position does not have any financial responsibilities. This position will not be required to drive. This role is considered a position of trust. This position does not require a purchasing card (P-Card). This position may travel 1% - 24% of the time. This position does not require security clearance. Background Check Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility. All applicants are required to include professional references as part of their application process. Some positions may require additional job‑based screenings such as motor vehicle report, credit check, pre‑employment drug screening and/or verification of academic credentials. Standard Enhanced Education #J-18808-Ljbffr Kennesaw State University