Membership Services Representative

Job Description

Job Description

SUMMARY: 

The Membership Services Representative, working as part of the Business Development Team, will coordinate IECC Membership events and meetings, maintain the membership database and deliver professional customer service and assistance with inquiries regarding membership and available programs and benefits.

Work with Communications and Content on Event schedules, visiting venues, logistics of venues and all needed equipment, vendor arrangements. Will attend all membership events and coordinate with other staff as needed.

MEMBERSHIP RESPONSIBILITIES:

• Direct calls and emails and provide accurate information about membership and programs. Serve as central point of contact for members.
• Learn and operate the database, coordinate with Sales team where assistance is required to input data, create and share rosters and reports, and updating Prospect and Member status information.
• Ensure that data about our members and prospects is accurate and up-to-date. 
• Maintain all office/electronic files and systems associated with membership. 
• Coordinate attendance at new member meeting and work with Accounting Department on membership invoicing and renewal.
• Monitor and report on key metrics related to membership growth and generate reports to inform member engagement strategy. 
• Work with Communications and Content on developing materials to communicate membership value and benefits; provide to current and prospective members via our website and email communications. 
• Assist Field Sales as directed by VP of Business Development.

EVENT RESPONSIBILITIES: 

• Planning, coordination and execution of membership events and meetings. Coordinate with other staff as needed for execution and promotion of events and meetings.
• Use and maintenance of various programs for posting and tracking events, meeting registrations and final rosters.
• Assist in both scouting events and meeting locations for feasibility and in working the events themselves.