Program Specialist 2 Worker Retraining - Workforce Education (C)

Primary Responsibilities Determine eligibility for Worker Retraining funding in accordance with state guidelines and college procedures. Draft individualized education and training plans aligned with labor market demand and student career goals. Monitor student academic progress and completion benchmarks; intervene when barriers arise. Authorize tuition assistance consistent with program rules and funding availability. Maintain confidential and accurate case files in compliance with state and college reporting requirements. Student Support Provide comprehensive support to adult learners, dislocated workers, and special populations. Assist students with career exploration, educational planning, and navigation of college systems. Refer students to campus and community resources including financial aid, counseling, childcare, transportation, and emergency supports. Deliver workshops or orientations related to Workforce funding, career pathways, and job search preparation. Outreach & Partnership Development Serve as liaison to WorkSource offices, community-based organizations, and regional employers. Represent the Worker Retraining program at campus and community events. Collaborate with instructional faculty to raise awareness of workforce funding. Support recruitment strategies targeting displaced workers and underserved populations. Compliance & Reporting Interpret and apply SBCTC and college policies governing Worker Retraining funds. Track enrollment, retention, completion, and employment outcomes. Prepare reports and documentation to meet Washington State Board for Community and Technical Colleges (SBCTC) requirements as needed. Participate in audits, program reviews, and continuous improvement initiatives. Required Education & Experience Bachelor’s Degree or equivalent education/experience. Knowledge of Microsoft Excel, Word and Outlook, with the ability to create and modify complex Excel spreadsheets. Workforce development principles and adult education practices. Workforce Education Grants (BFET, Worker-Retraining, Opportunity Grant, and Work First), guidelines and requirements. Community and technical college systems and professional/technical training pathways. Financial aid and workforce funding structures. State and federal regulations related to Worker Retraining and workforce education. Familiarity with community-based organizations and resources. Skill In Providing professional and respectful customer service, including assistance to diverse populations. Performing work with consistent accuracy and strong attention to detail. Communicating effectively in both oral and written English. Case management. Analyzing student needs and developing actionable plans. Data tracking, documentation, and reporting. Building collaborative partnerships across campus and within the community. Handling difficult and sensitive situations, using sound independent judgment within college & legal guidelines. Understanding common challenges Workforce students encounter. Strong organizational and time-management skills. Ability to multi-task and manage competing priorities and requests. Ability to maintain strict confidentiality practices. Ability to work independently and as part of a team. Ability to work with a diverse group of students, staff, and the public in a friendly, courteous, and helpful manner. Physical Work Environment The college provides services both online and in-person. This position will perform work in a standard office setting, use standard office equipment, and physically attend meetings both on and off campus. Limited opportunities for online work may exist depending on program or area needs. If authorized for online work, employees will need to provide their own workspace and internet access; the college will provide technical equipment and support for online work needs. Funding & Term This position is currently funded through June 30, 2027, with continuation anticipated pending approved grant funding. #J-18808-Ljbffr Shoreline Community College