Vice President, Customer Success
Confidential
Vice President, Customer Success
About the Company
Leading provider of a cloud-based electronic medical records system
Industry
Information Technology and Services
Type
Privately Held, VC-backed
Founded
2012
Employees
201-500
Categories
- Cloud Infrastructure
- Health Care
- Health Diagnostics
- Medical
- Information Technology & Services
Specialties
- emr
- ehr
- substance abuse
- addiction treatment
- electronic medical records
- electronic health records
- saas
- and software as a service
- software as a service
- and eating disorders
About the Role
The Company is seeking a VP, Customer Success to lead the strategy, performance, and culture of its customer success function. This role is pivotal in owning retention, adoption, and customer lifetime value across the full customer base, spanning various market segments. The successful candidate will be responsible for defining and executing the customer success strategy, balancing digital and high-touch engagement, and will be a key partner to sales, product, marketing, and professional services. The VP, Customer Success will also be tasked with team leadership and development, ensuring the team is equipped to deliver meaningful outcomes to customers, and will be the primary voice for customer needs in leadership forums. Applicants must have a minimum of 8 years' experience in customer success, account management, or related functions, with at least 4 years in a leadership role within a SaaS environment. The role requires a strong operational and analytical mindset, the ability to navigate complex organizations, and experience in both scaled and digital customer success motions as well as high-touch enterprise engagement models. Excellent executive communication skills are essential, and a background in healthcare or health tech SaaS, with a focus on behavioral health, is strongly preferred. The ideal candidate will be adaptable, resilient, and thrive in an environment of change and ambiguity, with a proven track record of driving customer outcomes and leading a team to success.
Hiring Manager Title
Chief Customer Officer
Functions
- General Management
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Vice President, Customer Success in Seattle, WA vacancy
- ...VP Of Technology Sourcing & Procurement Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing...SuggestedContract workWork experience placement
Salesforce
Bellevue, WA4 days ago - ...Senior Vice President / General Manager, Operating Unit LeadSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as...SuggestedWork experience placementShift work
Salesforce
Seattle, WA23 hours ago - ...Vice President of Customer Success About the Company Innovative time tracking software for remote teams Industry Internet Type Privately Held Founded 2010 Employees 51-200 Categories Technology Information Technology & Services Internet...SuggestedRemote work
- ...Vice President, Customer Success About the Company Forward-thinking B2B SaaS / CRM technology organization Industry Information Technology and Services Type Privately Held About the Role The Company is in search of a Vice President of Customer...Suggested
- ...Vice President of Global Customer Support About the Company Top cloud-based legal software provider Industry Computer Software Type... ...expertise, and AI agents handle routine inquiries at scale. The successful candidate will be responsible for setting the vision and...SuggestedWorldwideShift work
- ...Vice President, Data Center Operations About the Company Provider of tailored IT solutions, emphasizing human touch, reliability, and customer success. Industry Information Technology and Services Type Privately Held, Private Equity-backed Founded...
- ...Vice President of Customer Success, Agentforce & Data 360 About the Company Market-leading provider of CRM solutions & business management software Industry Computer Software Type Public Company Founded 1999 Employees 10,001+ Categories...
- ...Vice President, GTM Enablement About the Company Market-leading digital experience platform... ...rate optimization split testing customer experience optimization... ...consolidation of sales, SDR, and customer success enablement. This senior leadership role...
$221.9k - $390.3k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust.... ...'s core values at the heart of it all.Role DescriptionThe Vice President of Customer Success is an executive leader of leaders...Full timeWork experience placement- Dura Digital seeks a VP, Delivery & Customer Success in Seattle, WA to lead the delivery organization. This role is critical in ensuring client satisfaction and project profitability. The ideal candidate will bring over a decade of experience in digital transformation...Remote work
- Salesforce is seeking a transformative Vice President of Customer Success to set the global vision for proactive, outcomes-driven customer success. You will lead Senior Directors and Directors who run high-performing CS organizations, shaping how strategic customers realize...
- ...Vice President, Executive Search & Business Development About the Company Nationally recognized executive search firm Industry... ...Business Development to join their mission-driven team. The successful candidate will serve as the primary strategic partner to clients...
- ...OR, WA, CO, IL, GA, MD, VA, and DCTechnical Summary:The Area Vice President for the National Accounts - Professional Employer Organizations... ...priorities.This leader manages a portfolio of national PEO customers and directs the PEO account teams, including EAM team, support...Contract workRemote work
- ...distinct client audiences.As the Sales Engagement Marketing Vice President within Payments Marketing, you will be the marketing team’s day... ....Strong command of marketing channels and KPIs that drive success.Exceptional communication, influencing, negotiation, and interpersonal...
$150.6k - $223.6k
This OpportunityWSP USA, Inc. is looking for a Vice President, Transportation Planning for our Seattle, WA office. Provides leadership... ...ensure project and work site deliverables and objectives are successfully met within the business sector.Oversee the appropriate use and...Contract workFor subcontractorWork at officeLocal areaFlexible hours$235.7k - $409k
...levels of reliability and availability.The Vice President, Dispute Processing, will lead a... ...a web-based application that supports customer service representatives and back-office... ...senior engineering leaders, building strong succession and talent pipelinesThis is a hybrid...Full timeWork experience placementWork at officeLocal areaImmediate startRemote workFree visa2 days per week3 days per week$115k - $225k
...important to them and their clients. A leader in custom solutions for more than 30 years, we help... ...makes a significant contribution to our success. That contribution should not be limited... ...: .Employment Type:Full timeJob Level:Vice PresidentPosted Date:Jul 22, 2026ATS Job...Temporary workWork at officeLocal areaRemote workWorldwide3 days per week$245k - $290k
...Job Description Position Summary: The Vice President, Talent and Training is responsible for... ...consistent, data-informed talent reviews, succession planning, and high-potential... ...producer; delivering the highest value to its customers while continually pursuing strategic, profitable...Rotational programFull timeApprenticeshipInternshipWork at officeWorldwide- ...dotted-line relationship to the Regional President, this leader serves as the primary... ...preserving local trust and credibility.Success in this role requires balancing enterprise... ...priorities.Partner with Marketing, Sales, Customer Experience, Government Relations, medical...Local areaShift work
$195k - $293k
...agreements to life. Over 1.5 million customers and more than a billion people in over... ...sales quotas. As a sales leader, the area vice president of Commercial must be able to measure,... ...market plansDemonstrated ability to successfully negotiate and close complex...Permanent employmentFull timeContract workWork at officeLocal areaRemote work2 days per week$200k - $220k
Hill International is seeking a Vice President, Business Development in Seattle, WashingtonHill International, with more than 4,300+ professionals... ...and presentation communication skills• Self-motivated, success oriented and organized• Know the local market, clients and...Temporary workLocal areaWorldwideFlexible hours- ...and operational intelligence tools.The Vice President, Operations Procurement - West is responsible... ...that impact revenue, margin, and customer outcomes.This leader brings a growth mindset... ....Be a multiplier of talent to support succession planning and leadership readiness...For contractorsLocal areaWorldwide
- Job SummaryThe Sr. Vice President, Valuation is responsible for independently preparing market value appraisals for commercial real estate... ...or requiredEssential QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily...TraineeshipWork at officeLocal area
- ...Maintained Here.Job SummaryThe Regional Vice President (RVP) is responsible for leading and... ...FocusStrengthen relationships with key customers and stakeholdersEnsure high levels of customer... ...a strong leadership pipeline through succession planning and talent developmentFoster a...Full timeWork at officeRemote work
- ...marketing programs, and other functions that support your region’s success.Responsibilities:Lead, coach, and develop a team of field... ...team.Create a culture of accountability, continuous learning, and customer obsession.Own and deliver against a regional revenue target...Full timeLive inWork at officeLocal areaRemote workFlexible hoursShift work
$318.5k
...agreements to life. Over 1.5 million customers and more than a billion people in over... ...management (CLM).What you'll doAs the Vice President of Product Design & Research, you will... ...design leadership role (VP or equivalent), successfully leading large-scale, cross-functional...Contract workWork at officeLocal areaRemote work2 days per week$193.77k - $290.66k
...DescriptionThe Vice President of Marine Operations (VPMO) is responsible for the safe, compliant... ...operational plans that deliver customer value and commercial results.Leadership... ...coaching, performance management, and succession planning.Oversee labor relations strategy...Full timeTemporary workWork at officeImmediate startFlexible hours$221.9k - $390.3k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust.... ...a strategic and execution-oriented leader to serve as Vice President, Sales Strategy - Agentforce and Data 360. This leader will...Full time$310k - $426.8k
...on this mission. If you are too, let's talk.We are seeking a Vice President, Engineering - Authentication for the Auth0 Product Unit to lead... ...experiences with robust extensibility for both B2B and B2C customers. Your teams own the core engine that authenticates billions...Local areaWorldwideFlexible hours$250k - $260k
...applications, data, and business processes. Customers trust Saviynt to safeguard their... ...more information, please visit .The Group Vice President, Field Sales is a second-line... ...Marketing, Product, Partners, Customer Success, RevOps and Finance to ensure strategic...Full timeLive inRemote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Vice President, Customer Success. Be the first to apply!
Related searches
- vice president staffing Seattle, WA
- vice president of digital marketing Seattle, WA
- vice president logistics Seattle, WA
- vice president security Seattle, WA
- vp lending Seattle, WA
- vp infrastructure Seattle, WA
- vp support Seattle, WA
- vp safety Seattle, WA
- vice president finance Seattle, WA
- vice president innovation Seattle, WA