Market Operations Associate - Part time [Remote]

Description

About Heirloom

Heirloom is a leading provider of large-format, luxury short-term rentals on the national level. Our unique focus on providing word-class accommodations to discerning groups of travelers in premier travel destinations, combined with a tech-enabled and data-driven business strategy, has allowed Heirloom to quickly carve out a unique space for itself within the highly competitive and rapidly evolving luxury hospitality industry. 

General Overview

Stay Heirloom operates a receiving warehouse in Savannah, GA. We receive and store furnishings, fixtures, equipment, and supplies ordered by our design team to furnish hospitality spaces across the country. This is not a traditional e-commerce “pick and pack” warehouse environment. We receive and dispatch 2-4 large containers each month on scheduled dates. Smaller deliveries are made M-F via regular carriers (FedEx, UPS, USPS). 

Warehouse Functions

• Be available and on site to receive packages and deliveries as they arrive at the warehouse. 
• Prepare packages and coordinate deliveries with Property Managers and Maintenance Technicians with our internal organization protocol. 
• Assist with training new employees on warehouse process and protocol. 
• Daily duties include palletizing items, organizing warehouse items by project, assisting the setup team with labeling, and moving inventory within the warehouse (racking system is in place). 
• Support returns, inventory management, and inspections. 
• Conduct monthly and quarterly inventories.
• Assist with coordinating freight receiving and pick-ups, as needed. 
• Adhere to the company’s warehouse safety and operational protocols. 
• The warehouse Associate may be dispatched out to property installation sites to assist with basic operations/on site support tasks on an as-needed basis. 
• Assist with other tasks and projects, as assigned. 

Dispatcher Functions

• Prioritize and generate routes for new and existing repair and maintenance requests for maintenance techs and property managers. 
• Coordinate directly with third-party vendors to request quotes, schedule onsite meetings, and to follow up on existing requests. 
• Oversee all prop ops employees within markets being actively dispatched. This includes but is not limited to ticket assignment and follow up and rerouting maintenance techs and property managers as appropriate. 
• Work with the Regional Director of Operations to generate agendas for and lead a portion of the daily Stand Up Meetings as appropriate. 

Requirements

• Prior experience working in a smaller warehouse environment is strongly preferred. 
• Familiarity with warehouse safety protocols and standards is strongly preferred. 
• Prior experience using mobile applications to manage warehouse inventory. Technology feels intuitive and not intimidating. 
• This is a physically engaging role. Employees should expect to be on their feet during the vast majority of their working hours, they should be able to lift up to 50-75 lbs comfortably/unassisted, and should be comfortable going up and down ladders.
• Valid driver’s license and upstanding driving record.
• Access to reliable personal transportation. 
• A background check will be conducted as a contingency for employment 

Schedule & Compensation

Location: The warehouse location is 2700 Gregory St, Savannah, GA. This is not a remote role. 

Compensation: 

• The Market Operations Associate role is a part-time, hourly position within the Savannah Prop Ops team.
• Compensation for this position is hourly and commensurate with experience. 

Schedule:

• The warehouse operates Monday-Friday 9:00 am - 5:00 pm.
• The initial time commitment will be 20 - 25 hours per week and will require some flexibility around large freight shipment scheduling.
• We do have some flexibility on the scheduled working hours. The warehouse associate can either consolidate the 20-25 working hours into a minimum of 3 8-hour days, or spread the hours out to 5 5-hour days, depending on the candidate’s preference and availability. The working schedule will be determined at the outset of employment and will be fixed once employment begins.